Refine
Year of publication
- 2021 (1)
Document Type
- Book (1)
Language
- English (1) (remove)
Has Fulltext
- yes (1)
Is part of the Bibliography
- no (1) (remove)
Keywords
- ABM (1) (remove)
Institute
The thesis takes a holistic view of Account-Based Marketing (ABM) program. It draws from the available literature about Account-based Marketing together with semi-structured expert interviews to answer the research question; What Organizational characteristics play an important role when implementing an Account-Based Marketing (ABM) program; that is; how can ABM be implemented successfully and what are the key success factors? From the findings, it is imperative for companies to focus on four key pillars in executing the program; Strategy, technology, people and processes. In finding a proper mix of these pillars across each maturity stage of the program, that is; being able to understand when to adjust the strategy, which technology to acquire, the right processes (ABM approach) to apply and at all times to keep the sales, marketing and delivery teams involved in harmony, companies will successfully execute the program. More so, the thesis provides a framework for companies that is; start-ups, small-medium and enterprises that are looking to apply the ABM program. In the aftermath of the COVID-19 pandemic, having meaningful value-adding relationships between buying and selling companies in the Business to Business (B2B) has become even more relevant. Applying an Account-based marketing strategy enables companies on both sides to achieve this.