Engineering and Management (M. Sc.)
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In the current era, characterized by the rapid advancement of Artificial Intelligence, which is being developed at a rapid pace, delivering promising and exciting progress in different sectors such as healthcare, transportation, education, and entertainment, it is unclear how this evolution will impact society, businesses, and individuals in the future. While AI is being one of the most hyped technologies currently, also cautionary, and critical voices get louder that see significant risks to society if AI lacks appropriate safeguards or is misused. Yet, many companies want to be part of the AI revolution and want to benefit from an implementation of the technology. Therefore, the exploration of the impact of AI tools on daily work in businesses is necessary to determine whether the implementation of such a rapidly developing technology is beneficial.
How AI could impact companies, especially in consulting, is not a deeply examined topic by now and lacks research and knowledge. Therefore, the impact that AI could have on daily work processes in a consulting company needs to be further studied. In this thesis, different use cases within the daily workflows of consultants at 3DSE Management Consultants GmbH are selected, different available AI-supported business tools evaluated, and the impact of AI determined.
In this thesis, it is shown that the tasks that one must do stay the same but can now be supported by different AI tools. Especially in text processing and research tasks can be done faster, while for interviews and meetings an analysis can be done automatically. Additionally, image generation enables the creation of tailored images to a slide´s content and improves presentation quality. Three different phases are identified where AI can be used as support and it is shown that the impact of AI can be improved by building functional experience with the use of AI tools and domain expertise to evaluate the correctness of the results and reach higher complexity and levels of detail. Two models are introduced that visualize the need for experience and expertise.
The results prove that the implementation of AI can improve productivity of daily work in a consulting company. Even more so if certain circumstances are true. Improving experience of working with AI and expertise in the domain the tasks are located are success factors that need to be looked at by 3DSE. If done right, the implementation of AI can be enhanced to not solely personal work, but also consulting processes and ultimately integrated in the consulting service.
Die vorliegende wissenschaftliche Arbeit bewertet mit dem Analysemodell ,5D Digital Technology Assessment Cycle‘ die fünf Dimensionen des Analysemodells (Nutzen (,Benefit‘), Technologiebereitschaft (,Technology Readiness‘), Benutzerfreundlichkeit (,Usability‘) und Kosten (,Costs‘)) von Simulationssoftware im Bereich roboterbasierter Automatisierung. Da sich klassische Bewertungsverfahren überwiegend auf die Aspekte ,Kosten‘ und ,Nutzen‘ der Technologie konzentrieren und wesentliche Aspekte bei der Bewertung dieser missachten, ist die Bewertung von neuartiger Technologie für Unternehmen ein herausfordernder Prozess. Simulationssoftwares ist eine erfolgversprechende Technologie, die vermehrt im Bereich der Automatisierungstechnik für die Simulation und Analyse von Fertigungsanlagen eingesetzt werden. Die Vorzüge von Simulationssoftware sind vielseitig und reichen von der Verkürzung der Durchlaufzeit und Inbetriebnahme der Anlage bis hin zur Verbesserung der Nachhaltigkeit.
Keywords: Bewertung; Vorteile; Unternehmensbereitschaft; Kosten; Simulationssoftware; Simulationsumgebung; Robotik; Automatisierungstechnik; Reife der Technologie; Benutzerfreundlichkeit