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Development of a smartphone app for managing non-public charge points with a focus on a high UUX
(2022)
The market for electromobility has almost taken off in recent years. Developments in the area of environmental and climate protection have only accelerated this trend. At the same time, it can be observed that many aspects of this area are new and that experience must first be gained with them bit by bit. Thus it happens that the management software of the charging infrastructure has been optimized for the big players on the market, but now one has to realize that there are many small operators of charging stations in addition to the big ones. And precisely these have their problems with the applications of the big players. Too complex, not understandable, and not very intuitive to use are just a few of the points one hears there. This master thesis has taken on this problem and has set itself the goal of identifying and defining this target group precisely and then developing a concept for an application on the smartphone that optimizes the operation of one's own charging infrastructure in the non-public sector with a special focus on high usability and user experience. During the process of this master thesis, the requirements and needs of this target group were worked out in a comprehensive analysis and then prototypically implemented and tested. The results show that the target group concerned can be identified as non-professional operators, a smartphone app is a well-suited implementation for the management system, and the functional scope should be limited to the essentials, requiring only basic information and interactions. The implemented prototype could already show very good values regarding usability and user experience and the results of the study brought equally valuable information, which can be used in the future to further develop the application based on the result of this master thesis.