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Robotic process automation (RPA) is a technology for office automation to imitate human behaviour when interacting with computers to perform digitized tasks manually, such as opening and closing applications, reading documents, entering data, and sending e-mails. As with any new digital technology answering the question of where to start and what is the right software, is challenging. In the case of RPA, the question of where to start depends on the selection of the business process to be automated and optimized. There are approaches for process selection in research, but they are relatively complex and have not been validated in practice. To fill this gap, we have simplified the process selection method and validated it on a practical example. We also present a simple method to select the appropriate RPA software. The criteria selection and evaluation were done with the Pairwise Comparison and Benefit Value Analysis method. This approach is relatively easy to follow and to apply in practice and thus also closes a gap in applied research.
RPA’s (Robotic Process Automation) usage in organizations has rapidly increased in recent years; as a result, companies have developed high expectations from this technology. However, according to Ernst & Young (E&Y), 30-50% of observed RPA projects initially fail and reveal several risks, which lead to investment losses. Consequently, the RPA project is prematurely retired, and the company is back to the manual process. This premature retirement is mainly because of wrong process selection and the not sufficient company automation (RPA) maturity. Therefore, this paper will introduce the concept of an RPA Portfolio, which will assess the complexity of business processes with a company’s automation (RPA) maturity. The RPA Portfolio is a new innovative concept to simplify and visualize the business process selection for RPA projects, and will help to introduce successfully the right RPA projects.
In Technology Management, the assessment of new digital technologies is a challenging process. Most assessments are focusing on cost & benefit. These approaches often fail because main points are neglected. In this paper, the holistic approach of "The Five Dimensions of Digital Technology Assessment" will be described with the example of RPA (Robotic Process Automation). RPA is one of the most promising technologies to save data processing efforts in the office. The Five Dimensions of RPA Assessment is performed by assessing the benefits, technology readiness, usability, company readiness, and the costs that burden the company in the RPA implementation.