TY - CHAP A1 - Appel, Patricia B. A1 - Böck, Henrike A1 - Hompf, Filippa Viktoria Franziska A1 - Plümer, Kolja Sam A1 - Russ, Sarah A1 - Riener, Andreas T1 - Understanding Bystander Preferences for Medical Emergency Support Measures in VR-Simulated eVTOL Flights T2 - MuC´25: Proceedings of the 2025 Conference on Mensch und Computer N2 - With the emergence of Urban Air Mobility (UAM), eVTOLs are set to revolutionize the way of traveling. However, there will be situations where things do not go as planned, such as medical emergencies during a flight. Due to the lack of cabin crew, tailored support measures must be identified to ensure passenger safety and well-being. To explore how potential passengers perceive medical emergencies on board as bystanders and what kind of assistance they expect, we conducted a VR study. The results show significant increases in negative emotions during a medical in-flight emergency. Moreover, support measures involving human interaction were rated significantly higher than those relying solely on information displayed on onboard screens. Particularly well-received were pilot announcements. For UAM to enter the market successfully, it is essential to address passenger needs in critical situations. Our findings provide valuable insights into shaping effective and user-centered emergency support strategies for eVTOL operations. UR - https://doi.org/10.1145/3743049.3748549 Y1 - 2025 UR - https://doi.org/10.1145/3743049.3748549 UR - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:573-61761 SN - 979-8-4007-1582-2 SP - 755 EP - 760 PB - ACM CY - New York ER -