TY - JOUR A1 - Axmann, Bernhard A1 - Harmoko, Harmoko T1 - The Assessment Model of Robotic Process Automation (RPA) Project Using Benefit Study and Balanced Scorecard (BSC) Approach JF - Tehnički glasnik N2 - Assessing Robotic Process Automation (RPA) projects is challenging, especially for small and medium-sized enterprises (SMEs) with limited resources. The most common approach, cost-benefit analysis, measures the financial success of a project, but it does not capture all RPA benefits, which can lead to erroneous decisions about starting, continuing, delaying, or stopping an RPA project. This research presents a novel RPA project assessment model that combines a benefits approach with the balanced scorecard (BSC) framework. The model identifies RPA benefits from the scientific literature and classifies them into four BSC indicators: financial, business process improvement, customer satisfaction, and learning and development. SMEs can easily use the model by comparing expected and actual benefits to make quick and holistic decisions. The model's simplicity, ease of use, and ability to reveal both monetary and non-monetary RPA benefits make it a valuable tool for SMEs. UR - https://doi.org/10.31803/tg-20240416111054 Y1 - 2024 UR - https://doi.org/10.31803/tg-20240416111054 UR - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:573-64252 SN - 1848-5588 VL - 18 IS - 2 SP - 246 EP - 253 PB - University North CY - Koprivnica ER - TY - CHAP A1 - Hohenadl, Tom A1 - Axmann, Bernhard ED - ER, Mahendrawathi ED - Gal, Avigdor ED - Grisold, Thomas ED - Santoro, Flavia ED - Weske, Mathias ED - Dijkman, Remco M. ED - Karastoyanova, Dimka ED - Aysolmaz, Banu ED - Bandara, Wasana ED - Revoredo, Kate T1 - The Future of RPA in the Context of Automation Platforms T2 - Business Process Management: Responsible BPM Forum, Process Technology Forum, Educators Forum, BPM 2025 RBPM, PT, and Educators Forum, Seville, Spain, August 31 – September 5, 2025, Proceedings UR - doi.org/10.1007/978-3-032-02936-2_18 Y1 - 2025 UR - doi.org/10.1007/978-3-032-02936-2_18 SN - 978-3-032-02936-2 SP - 247 EP - 262 PB - Springer CY - Cham ER - TY - JOUR A1 - Axmann, Bernhard A1 - Fariwar, Fassih A1 - Harmoko, Harmoko T1 - Bewertung von Automatisierungslösungen im Büro BT - Wie bewerte ich einfach Automatisierungslösungen für das Büro und welche bewerteten Anwendungsbeispiele (Use Cases) gibt es? JF - Zeitschrift für wirtschaftlichen Fabrikbetrieb UR - https://doi.org/10.1515/zwf-2022-1039 Y1 - 2022 UR - https://doi.org/10.1515/zwf-2022-1039 SN - 2511-0896 VL - 117 IS - 4 SP - 239 EP - 243 PB - de Gruyter CY - Berlin ER - TY - JOUR A1 - Agostinelli, Simone A1 - Asatiani, Aleksandre A1 - Axmann, Bernhard A1 - Hannibal, Glenda A1 - Modlinski, Artur ED - del-Río-Ortega, Adela ED - Marrella, Andrea ED - Reijers, Hajo A. ED - Wilde, Adriana T1 - Trust Calibration for RPA JF - Dagstuhl Reports N2 - This working group focused on foundational issues of trust in RPA: How we can conceptualize trust between users and software robots and specify it in a way that, eventually, we can measure that trust empirically. UR - https://doi.org/10.4230/DagRep.14.7.52 Y1 - 2025 UR - https://doi.org/10.4230/DagRep.14.7.52 UR - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:573-64681 SN - 2192-5283 VL - 14 IS - 7 SP - 61 EP - 64 PB - Schloss Dagstuhl CY - Dagstuhl ER - TY - CHAP A1 - Harmoko, Harmoko A1 - Jiménez Ramírez, Andrés A1 - Enríquez, José González A1 - Axmann, Bernhard ED - Marrella, Andrea ED - Matulevičius, Raimundas ED - Gabryelczyk, Renata ED - Axmann, Bernhard ED - Bosilj Vukšić, Vesna ED - Gaaloul, Walid ED - Štemberger, Mojca Indihar ED - Kő, Andrea ED - Lu, Qinghua T1 - Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study T2 - Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum UR - https://doi.org/10.1007/978-3-031-16168-1_12 KW - Robotic Process Automation (RPA) KW - human KW - social KW - input KW - implication Y1 - 2022 UR - https://doi.org/10.1007/978-3-031-16168-1_12 SN - 978-3-031-16167-4 SN - 978-3-031-16168-1 SP - 185 EP - 199 PB - Springer CY - Cham ER - TY - CHAP A1 - Axmann, Bernhard A1 - Cvetić, Biljana A1 - Macowski Durski Silva, Vanina A1 - Trstenjak, Maja T1 - AI Office and Automation Software: Cross Country Survey on Utilization in Logistics T2 - 2025 15th International Conference on Advanced Computer Information Technologies: ACIT’2025, Conference Proceedings UR - https://doi.org/10.1109/ACIT65614.2025.11185844 Y1 - 2025 UR - https://doi.org/10.1109/ACIT65614.2025.11185844 SN - 979-8-3315-9544-9 SP - 261 EP - 266 PB - IEEE CY - Piscataway ER - TY - JOUR A1 - Sánchez Solis, Lesly A1 - Axmann, Bernhard A1 - Schuldt, Tino T1 - Vergleich von Methoden zur Auswahl Digitaler Technologien für KMU BT - Welche Methoden zur Auswahl von Digitalen Technologien sind für kleine und mittlere Unternehmen am besten geeignet? BT - Which digital technology selection methods are best for small and medium-sized businesses? JF - Zeitschrift für wirtschaftlichen Fabrikbetrieb T2 - Comparison of methods for selecting of digital technologies for SMEs UR - https://doi.org/10.1515/zwf-2021-0148 KW - Digitalisierung KW - Bewertung KW - KMU KW - Fabrik KW - Industrie 4.0 KW - Methode Y1 - 2021 UR - https://doi.org/10.1515/zwf-2021-0148 SN - 2511-0896 VL - 116 IS - 10 SP - 735 EP - 739 PB - de Gruyter CY - Berlin ER - TY - JOUR A1 - Axmann, Bernhard A1 - Harmoko, Harmoko T1 - Entwicklung eines Bewertungsinstruments für neue digitale Technologien in KMU BT - Teil 2: Am Beispiel der Künstlichen Intelligenz JF - Zeitschrift für wirtschaftlichen Fabrikbetrieb T2 - Development of an Assessment Tool for New Digital Technologies in SMEs UR - https://doi.org/10.1515/zwf-2021-0041 KW - Bewertungsmethode KW - Digitale Technologie KW - Technologiebereitschaft KW - Benutzerfreundlichkeit KW - Kosten KW - Assessment Method KW - Digital Technology KW - Technology Readiness KW - Usability KW - Cost Y1 - 2021 UR - https://doi.org/10.1515/zwf-2021-0041 SN - 2511-0896 VL - 116 IS - 5 SP - 363 EP - 367 PB - de Gruyter CY - Berlin ER - TY - JOUR A1 - Axmann, Bernhard A1 - Harmoko, Harmoko T1 - Herausforderungen bei der Einführung neuer digitaler Technologien bei KMU Teil 1: Am Beispiel der Künstlichen Intelligenz JF - Zeitschrift für wirtschaftlichen Fabrikbetrieb UR - https://doi.org/10.1515/zwf-2021-0040 KW - Künstliche Intelligenz KW - KMU KW - digitale Technologien Y1 - 2021 UR - https://doi.org/10.1515/zwf-2021-0040 SN - 2511-0896 VL - 116 IS - 4 SP - 269 EP - 271 PB - de Gruyter CY - Berlin ER - TY - JOUR A1 - Axmann, Bernhard A1 - Harmoko, Harmoko T1 - Industry 4.0 Readiness Assessment: Comparison of Tools and Introduction of New Tool for SME JF - Tehnički glasnik UR - https://doi.org/10.31803/tg-20200523195016 KW - data exchange KW - digitalization KW - hardware KW - Industry 4.0 KW - SMEs KW - software Y1 - 2020 UR - https://doi.org/10.31803/tg-20200523195016 SN - 1848-5588 VL - 14 IS - 2 SP - 212 EP - 217 PB - University North CY - Koprivnica ER - TY - JOUR A1 - Axmann, Bernhard T1 - Digitalisierung der Fabrik – Industrie 4.0 BT - Motivation, Herausforderungen und Lösungen JF - Zeitschrift für wirtschaftlichen Fabrikbetrieb T2 - Digital Factory - Industry 4.0: Motivation, Challenges and Solutions UR - https://doi.org/10.3139/104.111487 KW - Industrie 4.0 KW - Digitale Farbrik Y1 - 2016 UR - https://doi.org/10.3139/104.111487 SN - 2511-0896 VL - 111 IS - 3 SP - 143 EP - 147 PB - Carl Hanser Verlag CY - München ER -