TY - THES A1 - Agma, Yeliz T1 - Developing the system requirements for a charity CRM system BT - using the South African Social Enterprise Shonaquip as a case-study N2 - Many charity organisations all around the world struggle with tracking their created impact. One solution offered to those organisations by a wide range of software providers is so-called Customer Relationship Management programs, all of which are however more suited and optimised to be used in the business world instead. This is also the case for programs specifically designed for charity organisations. One of those organisations in desperate need of a tool to track their impact is the Shonaquip Social Enterprise in South Africa. Their mission is to provide quality wheelchairs and posture support devices to children with disabilities, while also increasing inclusion through advocacy and encouragement of people with special needs. This thesis is a contribution to the work of the social enterprise by developing the system requirements with the help of Systems Engineering for a charity Customer Relationship Management system, which aims to help them replace their current system of working with a high number of unrelated and unsorted spreadsheets. In the past, this system has often enough resulted in a high administration workload, limiting the enterprise in their main task of providing help to people in need. The new Customer Relationship Management system will allow the enterprise to track the impact it has on individuals more efficiently, keep in contact with donors and follow up on beneficiaries as a way of ensuring their well-being. This thesis and the list of system requirements shall however not be seen as limited to the needs of the Shonaquip Social Enterprise only, but all charity organisations in mind. Y1 - 2021 UR - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:573-10652 CY - Ingolstadt ER - TY - THES A1 - Agma, Yeliz T1 - Concept development of a post-crash first aider request system for vehicles N2 - Traffic accidents remain a major global health concern, with millions losing their lives and many more suffering life-altering injuries each year. Especially the delay in emergency services' arrival at the accident scene, caused by various factors, can significantly impact the outcome for the victims. Hence, prompt help from bystanders can save lives and decrease damage to health in the case of an accident. Incorporating innovative systems can help improve response time and provide rapid and reliable access to first aid at the crash scene, ultimately contributing to reducing fatalities and disabilities resulting from road traffic accidents. This thesis presents the development of a first aider request system that is activated by the eCall, automatically identifying and calling first aiders to the accident scene. The system is designed for usage in vehicles and notifies nearby first aiders via smartphone application or in-vehicle infotainment system. The core of this thesis delves into the design, development, and rigorous evaluation of this system. It explores various technical considerations, system configurations, and task distribution strategies, ensuring optimal system functionality and efficiency. By incorporating an intuitive smartphone application and seamless in-vehicle integration, the system prioritizes accessibility and ease of use for potential first aiders. The results hold promise for enhancing post-crash response. By harnessing the help of nearby first aiders, the system has the potential to reduce casualties, improve patient outcomes, and ultimately save lives. The findings presented in this thesis demonstrate the first aider request system's valuable contribution to advancing road safety and lifesaving efforts. Y1 - 2024 UR - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:bvb:573-45398 CY - Ingolstadt ER -