@inproceedings{AppelBoeckHompfetal.2025, author = {Appel, Patricia B. and B{\"o}ck, Henrike and Hompf, Filippa Viktoria Franziska and Pl{\"u}mer, Kolja Sam and Russ, Sarah and Riener, Andreas}, title = {Understanding Bystander Preferences for Medical Emergency Support Measures in VR-Simulated eVTOL Flights}, booktitle = {MuC“25: Proceedings of the 2025 Conference on Mensch und Computer}, publisher = {ACM}, address = {New York}, isbn = {979-8-4007-1582-2}, doi = {https://doi.org/10.1145/3743049.3748549}, pages = {755 -- 760}, year = {2025}, abstract = {With the emergence of Urban Air Mobility (UAM), eVTOLs are set to revolutionize the way of traveling. However, there will be situations where things do not go as planned, such as medical emergencies during a flight. Due to the lack of cabin crew, tailored support measures must be identified to ensure passenger safety and well-being. To explore how potential passengers perceive medical emergencies on board as bystanders and what kind of assistance they expect, we conducted a VR study. The results show significant increases in negative emotions during a medical in-flight emergency. Moreover, support measures involving human interaction were rated significantly higher than those relying solely on information displayed on onboard screens. Particularly well-received were pilot announcements. For UAM to enter the market successfully, it is essential to address passenger needs in critical situations. Our findings provide valuable insights into shaping effective and user-centered emergency support strategies for eVTOL operations.}, language = {en} }