@book{ElstermannFleischmannMoseretal.2026, author = {Elstermann, Matthes and Fleischmann, Albert and Moser, Christoph and Oppl, Stefan and Schmidt, Werner and Stary, Christian}, title = {Contextual Process Digitalization}, subtitle = {Changing Perspectives - Design Thinking - Value-Led Design}, edition = {Second Edition}, publisher = {Springer}, address = {Cham}, isbn = {978-3-032-06901-6}, doi = {https://doi.org/10.1007/978-3-032-06901-6}, pages = {XII, 343}, year = {2026}, abstract = {This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants' perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. For this second edition, several new sections dealing with the integration of IoT processes, artificial intelligence, and social behavior patterns in process mining, a whole chapter on implementation and operation, and three new case studies were added. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.}, language = {en} } @book{FleischmannOpplSchmidtetal.2020, author = {Fleischmann, Albert and Oppl, Stefan and Schmidt, Werner and Stary, Christian}, title = {Contextual Process Digitalization}, subtitle = {Changing Perspectives - Design Thinking - Value-Led Design}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-38299-5}, doi = {https://doi.org/10.1007/978-3-030-38300-8}, pages = {X, 275}, year = {2020}, abstract = {This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants' perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management. The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.}, language = {en} } @book{FleischmannOpplSchmidtetal.2018, author = {Fleischmann, Albert and Oppl, Stefan and Schmidt, Werner and Stary, Christian}, title = {Ganzheitliche Digitalisierung von Prozessen}, subtitle = {Perspektivenwechsel - Design Thinking - Wertegeleitete Interaktion}, publisher = {Springer Vieweg}, address = {Wiesbaden}, isbn = {978-3-658-22647-3}, doi = {https://doi.org/10.1007/978-3-658-22648-0}, pages = {X, 254}, year = {2018}, abstract = {In diesem Open-Access-Buch wird das Gesch{\"a}ftsprozessmanagement als ein ganzheitlicher Prozess begriffen, der der Mitwirkung aller Stakeholder bedarf. Denn das traditionelle Business Process Engineering st{\"o}ßt heute angesichts der Digitalisierung und der dynamischen Entwicklung von Organisationen immer mehr an seine Grenzen, beispielsweise bez{\"u}glich Agilit{\"a}t. Um nun das Wesen von Aufgaben und Abl{\"a}ufen in Organisationen zu erfassen, schlagen die Autoren einen Perspektivwechsel vor: das Denken in Kommunikationsprozessen. Dieses Konzept l{\"a}sst sich wirtschaftlich, organisatorisch und technisch ohne einschl{\"a}gige Vorkenntnisse umsetzen. Leserinnen und Leser finden in dem Buch konkrete Handlungsanleitungen f{\"u}r die Digitalisierung von organisationsrelevanten Abl{\"a}ufen. Daneben liefern die Autoren Einblicke in die Systemtheorie und in das Design Thinking. Ihr Ziel ist, Konzepte einfach und verst{\"a}ndlich zu erl{\"a}utern, ohne dabei komplexe Zusammenh{\"a}nge zu vernachl{\"a}ssigen. Dank ausf{\"u}hrlicher Konzeptdarstellung und Ausfl{\"u}ge in die Theorie mit Beispielen aus der Praxis, eignet es sich f{\"u}r Studierende und f{\"u}r Wissenschaftler genauso wie f{\"u}r Praktiker. Entwickler und andere Fachkr{\"a}fte aus den Bereichen Operatives Management, Gesch{\"a}ftsprozessmanagement, Organisationsentwicklung, Qualit{\"a}tsmanagement, Wissensmanagement werden sich von der {\"U}bersichtlichkeit und dem Nutzwert angesprochen f{\"u}hlen. Der Inhalt - Modelle - Modellierungssprachen - Vorgehensweise von der Modellbildung zur Digitalisierung - Vorbereitung der Prozessimplementierung - Umsetzung - Praxisbeispiel}, language = {de} } @book{ElstermannFleischmannMoseretal.2023, author = {Elstermann, Matthes and Fleischmann, Albert and Moser, Christoph and Oppl, Stefan and Schmidt, Werner and Stary, Christian}, title = {Ganzheitliche Digitalisierung von Prozessen}, subtitle = {Perspektivenwechsel - Design Thinking - Wertegeleitete Interaktion}, edition = {2. Auflage}, publisher = {Springer Vieweg}, address = {Wiesbaden}, isbn = {978-3-658-41777-2}, doi = {https://doi.org/10.1007/978-3-658-41777-2}, pages = {XI, 385}, year = {2023}, language = {de} }