@inbook{HeeringRock2022, author = {Heering, Imke and Rock, Stefan}, title = {Retourenmanagement im Onlinehandel}, booktitle = {Der zukunftsf{\"a}hige Handel}, subtitle = {Quelle zur Steigerung der Kundenzufriedenheit}, editor = {Knoppe, Marc and Rock, Stefan and Wild, Martin}, publisher = {Springer Gabler}, address = {Wiesbaden}, isbn = {978-3-658-36217-1}, doi = {https://doi.org/10.1007/978-3-658-36218-8_18}, pages = {391 -- 413}, year = {2022}, language = {de} }