@article{AxmannHarmoko2020, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Der Industrie-4.0-Leitfaden f{\"u}r kleine und mittlere Unternehmen}, volume = {115}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb}, subtitle = {Die dritte Richtlinie: Intelligente Logistik und Hardware}, number = {4}, publisher = {Hanser}, address = {M{\"u}nchen}, issn = {2511-0896}, doi = {https://doi.org/10.3139/104.112259}, pages = {262 -- 265}, year = {2020}, language = {de} } @article{AxmannHarmoko2021, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {The Five Dimensions of Digital Technology Assessment with the Focus on Robotic Process Automation (RPA)}, volume = {15}, journal = {Tehnički glasnik}, number = {2}, publisher = {University North}, address = {Koprivnica}, issn = {1848-5588}, doi = {https://doi.org/10.31803/tg-20210429105337}, pages = {267 -- 274}, year = {2021}, abstract = {In Technology Management, the assessment of new digital technologies is a challenging process. Most assessments are focusing on cost \& benefit. These approaches often fail because main points are neglected. In this paper, the holistic approach of "The Five Dimensions of Digital Technology Assessment" will be described with the example of RPA (Robotic Process Automation). RPA is one of the most promising technologies to save data processing efforts in the office. The Five Dimensions of RPA Assessment is performed by assessing the benefits, technology readiness, usability, company readiness, and the costs that burden the company in the RPA implementation.}, language = {en} } @article{AxmannHarmoko2020, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Der Industrie-4.0-Leitfaden f{\"u}r kleine und mittlere Unternehmen}, volume = {115}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb}, subtitle = {Die erste Richtlinie: Daten}, number = {1-2}, publisher = {Hanser}, address = {M{\"u}nchen}, issn = {2511-0896}, doi = {https://doi.org/10.3139/104.112229}, pages = {94 -- 97}, year = {2020}, language = {de} } @article{AxmannHarmoko2020, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Der Industrie-4.0-Leitfaden f{\"u}r kleine und mittlere Unternehmen}, volume = {115}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb}, subtitle = {Die zweite Richtlinie: Software}, number = {3}, publisher = {Hanser}, address = {M{\"u}nchen}, issn = {2511-0896}, doi = {https://doi.org/10.3139/104.112249}, pages = {178 -- 181}, year = {2020}, language = {de} } @article{AxmannPujar2025, author = {Axmann, Bernhard and Pujar, Sanket}, title = {Artificial Intelligence in Knowledge Management: Overview and Selection of Software for Automotive Reporting}, volume = {19}, journal = {Tehnički glasnik}, number = {si1}, publisher = {University North}, address = {Koprivnica}, issn = {1848-5588}, doi = {https://doi.org/10.31803/tg-20250313154901}, pages = {130 -- 135}, year = {2025}, abstract = {Knowledge Management is essential for modern organizations, enabling the systematic capture, organization, and sharing of knowledge to enhance decision-making and innovation. Traditional Knowledge Management tools, focused on document storage and retrieval, struggle with unstructured data and collaboration, necessitating advanced technological solutions, particularly those incorporating Artificial Intelligence. - Artificial Intelligence-driven Knowledge Management systems revolutionize data handling through automation, and real-time insights. This is particularly valuable in data-intensive industries like automotive, finance, and healthcare. In the automotive sector, annual reports provide critical insights but are complex and time-consuming to analyze and are a complex example and therefore a good test case. Annual reports of 5 major automotive companies BMW, Volkswagen group, Toyota Motors, General Motors and Tesla were selected as the testing dataset. Artificial Intelligence tools, using natural language processing and machine learning, streamline data extraction. - Despite their benefits, organizations face challenges in selecting the right Artificial Intelligence-driven Knowledge Management software due to a lack of standardized evaluation frameworks. This research applies a systematic methodology for assessing such software, considering usability, adaptability, cost-effectiveness, and data privacy compliance, specifically tailored to automotive reporting and gives recommendation for software tools.}, language = {en} } @article{StrasserAxmann2021, author = {Straßer, Thomas Andreas and Axmann, Bernhard}, title = {Analyse und Bewertung von KI-Anwendungen in der Logistik}, volume = {2021}, journal = {Logistics Journal}, publisher = {WGTL}, address = {Dresden}, issn = {1860-5923}, doi = {https://doi.org/10.2195/lj_NotRev_strasser_de_202108_01}, year = {2021}, language = {de} } @inproceedings{AxmannDzhelilNajeeb2024, author = {Axmann, Bernhard and Dzhelil, Sevgin Ahmed and Najeeb, Asna}, title = {Practical Comparison of UiPath and Power Automate by Creating an Automation Use Case from Logistics}, booktitle = {2024 14th International Conference on Advanced Computer Information Technologies ACIT'2024: Conference Proceedings}, publisher = {IEEE}, address = {Piscataway}, isbn = {979-8-3503-5004-3}, doi = {https://doi.org/10.1109/ACIT62333.2024.10712623}, pages = {224 -- 229}, year = {2024}, language = {en} } @article{AxmannHarmoko2022, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Process \& Software Selection for Robotic Process Automation (RPA)}, volume = {16}, journal = {Tehnički glasnik}, number = {3}, publisher = {University North}, address = {Koprivnica}, issn = {1848-5588}, doi = {https://doi.org/10.31803/tg-20220417182552}, pages = {412 -- 419}, year = {2022}, abstract = {Robotic process automation (RPA) is a technology for office automation to imitate human behaviour when interacting with computers to perform digitized tasks manually, such as opening and closing applications, reading documents, entering data, and sending e-mails. As with any new digital technology answering the question of where to start and what is the right software, is challenging. In the case of RPA, the question of where to start depends on the selection of the business process to be automated and optimized. There are approaches for process selection in research, but they are relatively complex and have not been validated in practice. To fill this gap, we have simplified the process selection method and validated it on a practical example. We also present a simple method to select the appropriate RPA software. The criteria selection and evaluation were done with the Pairwise Comparison and Benefit Value Analysis method. This approach is relatively easy to follow and to apply in practice and thus also closes a gap in applied research.}, language = {en} } @article{AxmannHarmokoMalhotra2023, author = {Axmann, Bernhard and Harmoko, Harmoko and Malhotra, Rahul}, title = {The Assessment of Robotic Process Automation Projects with a Portfolio Analysis: First Step - Evaluation Criteria Identification and Introduction of the Portfolio Concept}, volume = {17}, journal = {Tehnički glasnik}, number = {2}, publisher = {University North}, address = {Koprivnica}, issn = {1848-5588}, doi = {https://doi.org/10.31803/tg-20230416193006}, pages = {207 -- 214}, year = {2023}, abstract = {RPA's (Robotic Process Automation) usage in organizations has rapidly increased in recent years; as a result, companies have developed high expectations from this technology. However, according to Ernst \& Young (E\&Y), 30-50\% of observed RPA projects initially fail and reveal several risks, which lead to investment losses. Consequently, the RPA project is prematurely retired, and the company is back to the manual process. This premature retirement is mainly because of wrong process selection and the not sufficient company automation (RPA) maturity. Therefore, this paper will introduce the concept of an RPA Portfolio, which will assess the complexity of business processes with a company's automation (RPA) maturity. The RPA Portfolio is a new innovative concept to simplify and visualize the business process selection for RPA projects, and will help to introduce successfully the right RPA projects.}, language = {en} } @inproceedings{AxmannHarmoko2020, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Robotic Process Automation: An Overview and Comparison to Other Technology in Industry 4.0}, booktitle = {2020 10th International Conference on Advanced Computer Information Technologies (ACIT): Conference Proceedings}, publisher = {IEEE}, address = {Piscataway}, isbn = {978-1-7281-6760-2}, doi = {https://doi.org/10.1109/ACIT49673.2020.9208907}, pages = {559 -- 562}, year = {2020}, language = {en} } @inproceedings{HohenadlAxmannStummeyer2024, author = {Hohenadl, Tom and Axmann, Bernhard and Stummeyer, Christian}, title = {Decision-Making in Robotic Process Automation Programming and its Influence on Robotic Process Mining}, booktitle = {Business Process Management: Blockchain, Robotic Process Automation, Central and Eastern European, Educators and Industry Forum, BPM 2024 Blockchain, RPA, CEE, Educators and Industry Forum Krakow, Poland, September 1-6, 2024, Proceedings}, editor = {Di Ciccio, Claudio and Fdhila, Walid and Agostinelli, Simone and Amyot, Daniel and Leopold, Henrik and Krč{\´a}l, Michal and Malinova Mandelburger, Monika and Polančič, Gregor and Tomičić-Pupek, Katarina and Gdowska, Katarzyna and Grisold, Thomas and Sliż, Piotr and Beerepoot, Iris and Gabryelczyk, Renata and Plattfaut, Ralf}, publisher = {Springer}, address = {Cham}, isbn = {978-3-031-70445-1}, doi = {https://doi.org/10.1007/978-3-031-70445-1_11}, pages = {169 -- 184}, year = {2024}, language = {en} } @inproceedings{AxmannHarmokoHermetal.2021, author = {Axmann, Bernhard and Harmoko, Harmoko and Herm, Lukas-Valentin and Janiesch, Christian}, title = {A Framework of Cost Drivers for Robotic Process Automation Projects}, booktitle = {Business Process Management, Blockchain and Robotic Process Automation Forum, BPM 2021 Blockchain and RPA Forum Rome, Italy, September 6-10, 2021, Proceedings}, editor = {Gonz{\´a}lez Enr{\´i}quez, Jos{\´e} and Debois, S{\o}ren and Fettke, Peter and Plebani, Pierluigi and van de Weerd, Inge and Weber, Ingo}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-85867-4}, doi = {https://doi.org/10.1007/978-3-030-85867-4_2}, pages = {7 -- 22}, year = {2021}, language = {en} } @article{AxmannHarmoko2024, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {The Assessment Model of Robotic Process Automation (RPA) Project Using Benefit Study and Balanced Scorecard (BSC) Approach}, volume = {18}, journal = {Tehnički glasnik}, number = {2}, publisher = {University North}, address = {Koprivnica}, issn = {1848-5588}, doi = {https://doi.org/10.31803/tg-20240416111054}, pages = {246 -- 253}, year = {2024}, abstract = {Assessing Robotic Process Automation (RPA) projects is challenging, especially for small and medium-sized enterprises (SMEs) with limited resources. The most common approach, cost-benefit analysis, measures the financial success of a project, but it does not capture all RPA benefits, which can lead to erroneous decisions about starting, continuing, delaying, or stopping an RPA project. This research presents a novel RPA project assessment model that combines a benefits approach with the balanced scorecard (BSC) framework. The model identifies RPA benefits from the scientific literature and classifies them into four BSC indicators: financial, business process improvement, customer satisfaction, and learning and development. SMEs can easily use the model by comparing expected and actual benefits to make quick and holistic decisions. The model's simplicity, ease of use, and ability to reveal both monetary and non-monetary RPA benefits make it a valuable tool for SMEs.}, language = {en} } @inproceedings{HohenadlAxmann2025, author = {Hohenadl, Tom and Axmann, Bernhard}, title = {The Future of RPA in the Context of Automation Platforms}, booktitle = {Business Process Management: Responsible BPM Forum, Process Technology Forum, Educators Forum, BPM 2025 RBPM, PT, and Educators Forum, Seville, Spain, August 31 - September 5, 2025, Proceedings}, editor = {ER, Mahendrawathi and Gal, Avigdor and Grisold, Thomas and Santoro, Flavia and Weske, Mathias and Dijkman, Remco M. and Karastoyanova, Dimka and Aysolmaz, Banu and Bandara, Wasana and Revoredo, Kate}, publisher = {Springer}, address = {Cham}, isbn = {978-3-032-02936-2}, doi = {doi.org/10.1007/978-3-032-02936-2_18}, pages = {247 -- 262}, year = {2025}, language = {en} } @article{AxmannFariwarHarmoko2022, author = {Axmann, Bernhard and Fariwar, Fassih and Harmoko, Harmoko}, title = {Bewertung von Automatisierungsl{\"o}sungen im B{\"u}ro}, volume = {117}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb}, subtitle = {Wie bewerte ich einfach Automatisierungsl{\"o}sungen f{\"u}r das B{\"u}ro und welche bewerteten Anwendungsbeispiele (Use Cases) gibt es?}, number = {4}, publisher = {de Gruyter}, address = {Berlin}, issn = {2511-0896}, doi = {https://doi.org/10.1515/zwf-2022-1039}, pages = {239 -- 243}, year = {2022}, language = {de} } @article{AgostinelliAsatianiAxmannetal.2025, author = {Agostinelli, Simone and Asatiani, Aleksandre and Axmann, Bernhard and Hannibal, Glenda and Modlinski, Artur}, title = {Trust Calibration for RPA}, volume = {14}, journal = {Dagstuhl Reports}, number = {7}, publisher = {Schloss Dagstuhl}, address = {Dagstuhl}, issn = {2192-5283}, doi = {https://doi.org/10.4230/DagRep.14.7.52}, pages = {61 -- 64}, year = {2025}, abstract = {This working group focused on foundational issues of trust in RPA: How we can conceptualize trust between users and software robots and specify it in a way that, eventually, we can measure that trust empirically.}, language = {en} } @inproceedings{HarmokoJimenezRamirezEnriquezetal.2022, author = {Harmoko, Harmoko and Jim{\´e}nez Ram{\´i}rez, Andr{\´e}s and Enr{\´i}quez, Jos{\´e} Gonz{\´a}lez and Axmann, Bernhard}, title = {Identifying the Socio-Human Inputs and Implications in Robotic Process Automation (RPA): A Systematic Mapping Study}, booktitle = {Business Process Management: Blockchain, Robotic Process Automation, and Central and Eastern Europe Forum}, editor = {Marrella, Andrea and Matulevičius, Raimundas and Gabryelczyk, Renata and Axmann, Bernhard and Bosilj Vukšić, Vesna and Gaaloul, Walid and Štemberger, Mojca Indihar and Kő, Andrea and Lu, Qinghua}, publisher = {Springer}, address = {Cham}, isbn = {978-3-031-16167-4}, doi = {https://doi.org/10.1007/978-3-031-16168-1_12}, pages = {185 -- 199}, year = {2022}, language = {en} } @inproceedings{AxmannCvetićMacowskiDurskiSilvaetal.2025, author = {Axmann, Bernhard and Cvetić, Biljana and Macowski Durski Silva, Vanina and Trstenjak, Maja}, title = {AI Office and Automation Software: Cross Country Survey on Utilization in Logistics}, booktitle = {2025 15th International Conference on Advanced Computer Information Technologies: ACIT'2025, Conference Proceedings}, publisher = {IEEE}, address = {Piscataway}, isbn = {979-8-3315-9544-9}, doi = {https://doi.org/10.1109/ACIT65614.2025.11185844}, pages = {261 -- 266}, year = {2025}, language = {en} } @article{SanchezSolisAxmannSchuldt2021, author = {S{\´a}nchez Solis, Lesly and Axmann, Bernhard and Schuldt, Tino}, title = {Vergleich von Methoden zur Auswahl Digitaler Technologien f{\"u}r KMU}, volume = {116}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb}, subtitle = {Welche Methoden zur Auswahl von Digitalen Technologien sind f{\"u}r kleine und mittlere Unternehmen am besten geeignet?}, number = {10}, publisher = {de Gruyter}, address = {Berlin}, issn = {2511-0896}, doi = {https://doi.org/10.1515/zwf-2021-0148}, pages = {735 -- 739}, year = {2021}, language = {de} } @article{AxmannHarmoko2021, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Entwicklung eines Bewertungsinstruments f{\"u}r neue digitale Technologien in KMU}, volume = {116}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb}, subtitle = {Teil 2: Am Beispiel der K{\"u}nstlichen Intelligenz}, number = {5}, publisher = {de Gruyter}, address = {Berlin}, issn = {2511-0896}, doi = {https://doi.org/10.1515/zwf-2021-0041}, pages = {363 -- 367}, year = {2021}, language = {de} } @article{AxmannHarmoko2021, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Herausforderungen bei der Einf{\"u}hrung neuer digitaler Technologien bei KMU Teil 1: Am Beispiel der K{\"u}nstlichen Intelligenz}, volume = {116}, journal = {Zeitschrift f{\"u}r wirtschaftlichen Fabrikbetrieb}, number = {4}, publisher = {de Gruyter}, address = {Berlin}, issn = {2511-0896}, doi = {https://doi.org/10.1515/zwf-2021-0040}, pages = {269 -- 271}, year = {2021}, language = {de} } @article{AxmannHarmoko2020, author = {Axmann, Bernhard and Harmoko, Harmoko}, title = {Industry 4.0 Readiness Assessment: Comparison of Tools and Introduction of New Tool for SME}, volume = {14}, journal = {Tehnički glasnik}, number = {2}, publisher = {University North}, address = {Koprivnica}, issn = {1848-5588}, doi = {https://doi.org/10.31803/tg-20200523195016}, pages = {212 -- 217}, year = {2020}, language = {en} }