@thesis{Anees2024, author = {Anees, Esha}, title = {Improving user experience of smart Kiosk interface}, subtitle = {Redesigning the Kiosk webapp}, publisher = {Technische Hochschule Ingolstadt}, address = {Ingolstadt}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:573-47403}, pages = {53}, school = {Technische Hochschule Ingolstadt}, year = {2024}, abstract = {Smart Kiosks are becoming increasingly popular due to their ease of use, accessibility, and cashless payment options. With this technology, User Interface (UI) and User Experience (UX) design is taken into account to enhance optimal user satisfaction. This thesis addresses usability issues arising from unclear information and cluttered interfaces in existing webapp of Livello Kiosk's Webapp. Through user research, competitor analysis, iterative redesign and AB Testing, the aim of this study is improving the User Experience of the entire purchasing process for Livello's Smart Kiosk system. By understanding user needs and learning from competitor successes and failures, interviews, and surveys from real users, drawing insights from their feedback, the redesigned interface will prioritize clarity, ease of use, and intuitive navigation. This research has the potential to contribute valuable insights for the development of user-centered and intuitive interfaces for Kiosk Webapp (KWA). Ultimately, it will be enhancing customer satisfaction, reduce frustration and increase task completion rates.}, language = {en} }