@thesis{Kleitsch2022, author = {Kleitsch, Iris}, title = {Conception and design of a mandatory web-based training on user experience basics}, publisher = {Technische Hochschule Ingolstadt}, address = {Ingolstadt}, url = {http://nbn-resolving.de/urn:nbn:de:bvb:573-34755}, pages = {273}, school = {Technische Hochschule Ingolstadt}, year = {2022}, abstract = {This master thesis deals with the creation of a mandatory web-based training (WBT) on basic user experience knowledge with the focus on motivational enhancement of the target group, the employees of BSH. Since mandatory WBTs are usually rejected by the employees due to their obligatory character and the learning motivation is accordingly low, this thesis aims to clarify whether it is possible to conceptualize and design a mandatory WBT in such a way that it has a motivating effect on the users. The entire process of this work is based on the user centered design (UCD) approach. To guarantee a holistic consideration, a comprehensive research was carried out on theoretical basics in the subject areas of e-learning, motivation, emotion, acceptance and reactance, didactics and instructional design, user experience (UX) and usability as well as user centered design. Based on the extensive findings from the expert and user interviews as well as the online survey from the analysis phase, the problems, needs, expectations, and usage requirements of the target group were defined. To enable an empathetic understanding of the target group, a persona was created as a representative of this target group with its typical characteristics and attributes, supplemented by user stories and a storyboard. Based on this, an initial interactive prototype was developed in the concept phase, which formed the basis for the first evaluation through expert and user tests. In the design phase, the findings from the concept phase were considered in the development of the design prototype and evaluated once again with experts and users. In addition to the final usability tests, an online questionnaire was used to collect quantitative data on user experience, emotions experienced during use, fulfillment of psychological needs related to motivation enhancement, and further questions on the design of the WBT and associated motivation. This work demonstrated that the mandatory WBT on UX Basics created as part of this thesis was designed to enhance motivation through a user-centered approach, has a good user experience, and participants felt predominantly positive during their interaction with the WBT. This, together with the fact that the psychological needs decisive for motivational enhancement have been met, leads to increased motivation.}, language = {en} } @article{RienerSchlacklMalsametal.2021, author = {Riener, Andreas and Schlackl, Dominik and Malsam, Julia and Huber, Josef and Homm, Benjamin and Kaczmar, Marion and Kleitsch, Iris and Megos, Alina and Park, Eunji and Sanverdi, G{\"u}ls{\"u}m and Schmidt, Sabrina and Bracaci, Daniel and Anees, Esha}, title = {Improving the UX for Users of Automated Shuttle Buses in Public Transport: Investigating Aspects of Exterior Communication and Interior Design}, volume = {5}, pages = {61}, journal = {Multimodal Technologies and Interaction}, number = {10}, publisher = {MDPI}, address = {Basel}, issn = {2414-4088}, doi = {https://doi.org/10.3390/mti5100061}, year = {2021}, abstract = {As a precursor to future public transportation, automated shuttle buses can already be experienced in some test regions, but the general public still has reservations and may not yet be ready for this change. For example, the fact that such vehicles might operate independently (without a human driver) creates a barrier of uncertainty and mistrust among people. In this work, we aim to identify and classify the prevailing reservations and propose solutions. We followed the User Centered Design (UCD) process to design concepts that are specifically tailored to the needs of future public transport users. After related work analysis, on-site research, and pre-studies, two main studies were conducted specifically to address communication in the exterior (n = 24) and interior/service design (n = 21). For both studies, we applied a mixed-methods approach combining quantitative and qualitative measures. Our results indicate that, in general, existing ways of communication in the exterior are insufficient to meet future needs. The two visualization concepts for external communication developed in this work were rated (significantly) better in most dimensions of the User Experience Questionnaire (UEQ), when compared to the baseline condition with no additional visualization. Furthermore, preferences among the study participants towards simple, highly visible, and well-known lighting concepts could be observed. As for the interior, the results show that participants rated attractiveness highly for the two design concepts (closer, further in the future) as compared to current, state-of-the-art solutions (automated buses currently in operation). For the "near future" concept, the pragmatic quality dominated, while in the other (the "far future") concept the hedonic quality was in the foreground. From the results, design recommendations in different categories were derived, which reflect the general openness of the public towards new technologies and interior approaches, but also point out the importance for privacy and designated personal spaces inside an (automated) shuttle bus. Some of the results do not strictly apply to automated shuttle buses, and can serve as valuable suggestions for improving conventional shuttle buses.}, language = {en} }