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Information load in escalation situations: combustive agent or counteractive measure?

  • This experimental study analyzes how a key factor, information load, influences decision making in escalation situations, i.e., in situations in which decision mak- ers reinvest further resources in a losing course of action, even when accounting information indicates that the project is performing poorly and should be discontin- ued. This study synthesizes prior escalation research with information overload and investigates how different levels of information load influence the escalation of com- mitment. Our findings reveal a U-shaped effect of information load: When decision makers face negative feedback, a higher information load mitigates the escalation tendency up to a certain point. However, beyond this point, more information rein- forces the escalation tendency. Moreover, we find that the type of feedback affects self-justification, and we find a negative and significant interaction between informa- tion load and self-justification in negative-feedback cases. Thus, studies investigat- ing escalation of commitment should control for self-justification and information load when utilizing high levels of information load. Finally, in the positive-feedback condition, higher information load encourages decision makers to continue promis- ing courses of action, i.e., increases decision-making performance.

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Metadaten
Author:Peter RötzelORCiD, Burkhard Pedell, Daniel Groninger
Parent Title (English):Journal of Business Economics
Document Type:Article
Language:English
Year of Completion:2020
Release Date:2022/02/15
GND Keyword:Informationsüberlastung
Volume:2020
Issue:90/4
First Page:757
Last Page:786
Urheberrecht:1
Institutes:Fakultät Ingenieurwissenschaften / Labore / Behavioral Accounting & Finance Lab
research focus :Wissensmanagement und Strukturwandel / Business Transformation and Innovation Management
Licence (German):Keine Lizenz - es gilt das deutsche Urheberrecht
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