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On the Role of Information Overload in Information Systems (IS) Success: Empirical Evidence from Decision Support Systems

  • It has been suggested that information overload decreases decision-making performance. This study empirically examines the mediating role of information (over-)load on the relationships between two system features (deep structure usage and system quality) and managerial performance using a mixed-method-approach (survey and interviews). It analyzes the relationships with respect to a state-of-the-art decision support system (DSS). Our results indicate that information overload adversely affects managerial performance and mediates the influence of system quality and deep structure usage on managerial performance. We find that system quality is positively related to information overload. Drawing on cognitive load theory, we hypothesize and confirm that deep structure usage reduces perceived information overload. Additional evidence from interviews further illustrate these results and show that information overload can be influenced in counter-intuitive ways by system aspects. Our results have important implications for the design of modern information system (IS) landscapes to support managerial performance. They draw attention to the importance of information overload as a mediating factor in the interrelationship among deep structure usage, system quality and managerial performance.

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Metadaten
Author:Peter RötzelORCiD, Dennis Fehrenbacher
URL:http://aisel.aisnet.org/icis2019/general_topics/general_topics/21/
Parent Title (English):International Conference on Information Systems (ICIS), Proceedings
Document Type:Conference Proceeding
Language:English
Year of Completion:2019
Release Date:2019/12/19
GND Keyword:Informationsüberlastung
Issue:21
Urheberrecht:1
research focus :Wissensmanagement und Strukturwandel / Business Transformation and Innovation Management
Licence (German):Creative Commons - CC BY-NC-ND - Namensnennung - Nicht kommerziell - Keine Bearbeitungen 4.0 International
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