AI and its Opportunities for Decision Making in an Organizational Context: A Systematic Review of the Influencing Factors on the Intention to use AI

  • One domain of application of artificial intelligence (AI) is decision support, particularly in management. Although there are already research streams examining the interaction of AI and humans (e.g. the stream on "hybrid intelligence"), there are still numerous open research gaps – for example, a comprehensive overview of which factors favor the intention to use AI is missing. By conducting a systematic literature review, we identify the factors that potentially positively influence AI usage intentions for decision-making processes in organizations. From this, we create a framework that both provides practical implications for the successful use of AI in organizational decision-making processes and delivers further research approaches, for example, on the validity/ usability of proven IS adoption models in the present context.
Metadaten
Author:Mario Smeets, Ralf Ostendorf, Peter RötzelORCiD
Parent Title (English):Die Unternehmung – Swiss Journal of Business Research and Practice
Document Type:Article
Language:English
Year of Completion:2021
Release Date:2021/04/13
Tag:Artificial Intelligence; Decision-making; Management Control; information management; information systems
GND Keyword:Künstliche Intelligenz; Entscheidungsfindung; Management
Volume:2021
Issue:OnlineFirst
First Page:1
Last Page:28
Urheberrecht:1
research focus :Wissensmanagement und Strukturwandel / Business Transformation and Innovation Management
Licence (German):Keine Lizenz - es gilt das deutsche Urheberrecht
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