TY - JOUR A1 - Panshef, Veselin A1 - Dörsam, E. A1 - Sakao, T. A1 - Birkhofer, H. T1 - Value Chain-Oriented Service Development by Means of a ‘Two-Channel Service Model’ JF - International Journal of Services Technology and Management Y1 - 2009 VL - 11 IS - 11 SP - 4 EP - 23 PB - Inderscience Publishers ER - TY - JOUR A1 - Panshef, Veselin A1 - Dörsam, E. A1 - Sakao, T. A1 - Birkhofer, H. T1 - An effective and efficient method to design services BT - empirical study for services by an investment-machine manufacturer JF - International Journal of Internet Manufacturing and Service Y1 - 2009 VL - 2 IS - 1 SP - 95 EP - 110 PB - Inderscience Publishers ER -