@incollection{PanshefSakao, author = {Panshef, Veselin and Sakao, T.}, title = {Addressing Uncertainty of PSS for Value-Chain Oriented Service Development}, series = {Introduction to Product/Service-System Design}, booktitle = {Introduction to Product/Service-System Design}, editor = {Sakao, T. and Lindahl, M.}, publisher = {Springer}, address = {London}, language = {en} } @article{PanshefDoersamSakaoetal., author = {Panshef, Veselin and D{\"o}rsam, E. and Sakao, T. and Birkhofer, H.}, title = {Value Chain-Oriented Service Development by Means of a 'Two-Channel Service Model'}, series = {International Journal of Services Technology and Management}, volume = {11}, journal = {International Journal of Services Technology and Management}, number = {11}, publisher = {Inderscience Publishers}, pages = {4 -- 23}, language = {en} } @article{PanshefDoersamSakaoetal., author = {Panshef, Veselin and D{\"o}rsam, E. and Sakao, T. and Birkhofer, H.}, title = {An effective and efficient method to design services}, series = {International Journal of Internet Manufacturing and Service}, volume = {2}, journal = {International Journal of Internet Manufacturing and Service}, number = {1}, publisher = {Inderscience Publishers}, pages = {95 -- 110}, language = {en} }