TY - CONF A1 - Bremer, Peik A1 - Tsai, Kune-muh T1 - Smartness in picker-to-parts order picking: a socio-technical systems theory perspective N2 - Purpose of this paper: Surveys have shown that most companies still use paper-based lists or RF handhelds to support picker-to-parts order picking. However, more modern approaches such as replacing handhelds with small wearables, Pick-by-Voice, Pick-by-Vision, or even autonomous picking robots are on the rise. This fits into a broader trend commonly referred to as "smart logistics". However, what "smartness" means in this context remains unclear. This paper aims to contribute to the understanding of smartness in picker-to- parts order picking by applying socio-technical systems theory. Design/methodology/approach: The methodological approach uses a socio-technical analysis and a combination of two frameworks involving smart capabilities to identify the characteristics of "smart" picker- to-parts order picking. Findings: Typically, smartness is considered a property of the assistive devices used in order picking (such as smart glasses in Pick-by-Vision). Instead, smartness should be judged by the extent to which the picking system is implemented as a socio-technical system with comprehensive, meaningful tasks. Thus, smart picker-to-parts order picking is an alternative concept to the digital Tayloristic approach supported by the prevailing assistive devices. A number of elements are proposed for the design of a smart picking system, including establishing responsible autonomy, reducing cognitive load, improving ergonomics, and human-machine interaction based on contextual adaptation. Value: This paper contributes to the still relatively small body of literature on smart picker-to- parts order picking by clarifying the dimensions of smartness in this field. A clearer understanding of smartness is helpful in avoiding getting trapped in digital Tayloristic work patterns, mediated and controlled by the currently available tools. It also supports creating a more favorable work environment for warehouse personnel. Research limitations/implications: So far, the concept of smartness in picker-to-part order picking is purely conceptual. Practical implications: The evaluation framework can be used to critically assess the technology currently used in warehouses to support picker-to-parts order picking and to guide the development of new systems. KW - Smart Logistics KW - Order picking KW - Socio-technical Systems Theory Y1 - 2023 UR - https://opus4.kobv.de/opus4-fhws/frontdoor/index/index/docId/3867 UR - https://drive.google.com/file/d/1tbYBK_q8zDnSrWRrx6fq6qH2eEDxKu5I/view PB - International Symposium on Logistics "Managing Supply Chains during Geopolitical Turbulence", Enschede, 9.-12. Juli ER -