Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing
Author: | Nina Rizun, Aleksandra Revina, Vera G. Meister |
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DOI: | https://doi.org/10.1108/BPMJ-04-2021-0217 |
ISSN: | 1758-4116 |
Parent Title (English): | Business Process Management Journal |
Publisher: | Emerald |
Document Type: | Article |
Language: | English |
Year of Publishing: | 2021 |
Date of Publication (online): | 2021/12/02 |
Publishing Institution: | Technische Hochschule Brandenburg |
Release Date: | 2021/12/02 |
Tag: | Business process complexity; Business process management; Decision support; ITIL IT ticket; Natural language processing; Situation awareness |
Volume: | 27 |
Issue: | 7 |
First Page: | 1966 |
Last Page: | 1998 |
Institutes: | Fachbereich Wirtschaft |
Dewey Decimal Classification: | Informatik, Informationswissenschaft, allgemeine Werke / Informatik, Wissen, Systeme / Datenverarbeitung; Informatik |
Technik, Medizin, angewandte Wissenschaften / Management, Öffentlichkeitsarbeit / Allgemeines Management | |
open_access (DINI-Set): | open_access |
University Bibliography: | Hochschulbibliografie |