IT Ticket Classification: The Simpler, the Better
Author: | Aleksandra Revina, Krisztian Buza, Vera G. Meister |
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DOI: | https://doi.org/10.1109/ACCESS.2020.3032840 |
ISSN: | 2169-3536 |
Parent Title (English): | IEEE Access |
Publisher: | Institute of Electrical and Electronics Engineers (IEEE) |
Document Type: | Article |
Language: | English |
Year of Publishing: | 2020 |
Date of Publication (online): | 2020/12/23 |
Publishing Institution: | Technische Hochschule Brandenburg |
Release Date: | 2020/12/23 |
Tag: | IT tickets; Linguistics; Machine learning; Process complexity; TF-IDF; Text classification |
Volume: | 8 |
First Page: | 193380 |
Last Page: | 193395 |
Institutes: | Fachbereich Wirtschaft |
Dewey Decimal Classification: | Informatik, Informationswissenschaft, allgemeine Werke / Informatik, Wissen, Systeme / Spezielle Computerverfahren |
open_access (DINI-Set): | open_access |
University Bibliography: | Hochschulbibliografie |
Licence (German): | Creative Commons - CC BY - Namensnennung 4.0 |