Overview Statistic: PDF-Downloads (blue) and Frontdoor-Views (gray)
  • search hit 10 of 10
Back to Result List

Gamifying IT Service Management Education for Future IT Professionals

  • IT Service Management (ITSM) education is nowadays an established subject of IT-related higher education programs worldwide. The recent years have witnessed significant developments in software and ITSM frameworks, which underscores the importance of adapting educational formats to meet the latest standards. Recent developments include the introduction of practice-oriented approaches and case-based learning. Building upon previous literature, this study describes and evaluates the firstIT Service Management (ITSM) education is nowadays an established subject of IT-related higher education programs worldwide. The recent years have witnessed significant developments in software and ITSM frameworks, which underscores the importance of adapting educational formats to meet the latest standards. Recent developments include the introduction of practice-oriented approaches and case-based learning. Building upon previous literature, this study describes and evaluates the first iteration of a teaching case integrating a simulation game for practicing ITIL® 4 foundations in an undergraduate ITSM curriculum. The game-based approach shows scalability and dynamism, fostering high student engagement and content comprehension. It represents a promising avenue for training IT workers and contributes to ongoing ITSM education development.show moreshow less

Export metadata

Additional Services

Share in Twitter Search Google Scholar Statistics
Metadaten
Author:Ekaterina Veldyaeva, Lukas R. G. Fitz, Jochen Scheeg
URL:https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1066&context=pacis2024
Parent Title (English):Pacific Asia Conference on Information Systems, Ho Chi Minh City, Vietnam, 2024
Document Type:Conference Proceeding
Language:English
Year of Publishing:2024
Date of Publication (online):2024/06/28
Release Date:2024/07/01
First Page:1
Last Page:9
Institutes:Fachbereich Wirtschaft
University Bibliography:Hochschulbibliografie
Licence (German):Creative Commons - CC BY - Namensnennung 4.0
Einverstanden ✔
Diese Webseite verwendet technisch erforderliche Session-Cookies. Durch die weitere Nutzung der Webseite stimmen Sie diesem zu. Unsere Datenschutzerklärung finden Sie hier.