TY - JOUR A1 - Rizun, Nina A1 - Revina, Aleksandra A1 - Meister, Vera G. T1 - Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing JF - Business Process Management Journal KW - Business process management KW - Business process complexity KW - Natural language processing KW - Situation awareness KW - Decision support KW - ITIL IT ticket Y1 - 2021 U6 - https://doi.org/10.1108/BPMJ-04-2021-0217 SN - 1758-4116 VL - 27 IS - 7 SP - 1966 EP - 1998 PB - Emerald ER - TY - JOUR A1 - Rizun, Nina A1 - Revina, Aleksandra A1 - Edelmann, Noella T1 - Text analytics for co-creation in public sector organizations: a literature review-based research framework JF - Artificial Intelligence Review N2 - The public sector faces considerable challenges that stem from increasing external and internal demands, the need for diverse and complex services, and citizens' lack of satisfaction and trust in public sector organisations (PSOs). An alternative to traditional public service delivery is the co-creation of public services. Data analytics has been fueled by the availability of immense amounts of data, including textual data, and techniques to analyze data, so it has immense potential to foster data-driven solutions for the public sector. In the paper, we systematically review the existing literature on the application of Text Analytics (TA) techniques on textual data that can support public service co-creation. In this review, we identify the TA techniques, the public services and the co-creation phase they support, as well as envisioned public values for the stakeholder groups. On the basis of the analysis, we develop a Research Framework that helps to structure the TA-enabled co-creation process in PSOs, increases awareness among public sector organizations and stakeholders on the significant potential of TA in creating value, and provides scholars with some avenues for further research. Y1 - 2025 U6 - https://doi.org/10.1007/s10462-025-11112-1 SP - 1 EP - 45 ER - TY - JOUR A1 - Rizun, Nina A1 - Bordean, Ovidiu Niculae A1 - Nikiforova, Anastasija A1 - Beleiu, Ioana Natalia A1 - Revina, Aleksandra T1 - Generative AI in higher education: Ethical and behavioral factors influencing students’ intentions to use ChatGPT JF - Computers and Education Open Y1 - 2026 U6 - https://doi.org/10.1016/j.caeo.2026.100336 VL - 10 SP - 1 EP - 16 PB - Elsevier ER - TY - JOUR A1 - Revina, Aleksandra A1 - Buza, Krisztian A1 - Meister, Vera G. T1 - IT Ticket Classification: The Simpler, the Better JF - IEEE Access KW - IT tickets KW - Linguistics KW - Machine learning KW - Text classification KW - TF-IDF KW - Process complexity Y1 - 2020 U6 - https://doi.org/10.1109/ACCESS.2020.3032840 SN - 2169-3536 VL - 8 SP - 193380 EP - 193395 PB - Institute of Electrical and Electronics Engineers (IEEE) ER - TY - JOUR A1 - Revina, Aleksandra A1 - Aksu, Ünal A1 - Meister, Vera G. T1 - Method to Address Complexity in Organizations Based on a Comprehensive Overview JF - Information 2021 KW - organizational complexity KW - technological complexity KW - textual complexity KW - morphological box KW - goal question metric Y1 - 2021 U6 - https://doi.org/10.3390/info12100423 VL - 12 IS - 10 SP - 423 PB - MDPI ER - TY - JOUR A1 - Levina, Olga A1 - Lindauer, Friederike A1 - Revina, Aleksandra T1 - A Participatory Workshop Design for Engaging Young People in IT Sustainability JF - Education Science N2 - This paper presents an approach to teaching and consolidating skills in the context of sustainability “Prototyping Sustainability–Designing Sustainable IT” (ProS), using the workshop format for participatory and creative learning. The workshop integrates principles from Education for Sustainable Development (ESD), transformative and experiential learning, participatory design, and critical reflection on the digital age to engage participants in critically examining the environmental, economic, and social impacts of digital technologies in the context of Sustainable Development Goals (SDGs). Structured in five modular phases, from self-reflection and knowledge activation to collaborative prototyping and peer evaluation, the workshop offers a hands-on, gamified learning experience centred on real-world sustainability challenges. Learners create user-centred paper-based prototypes for digital products using tactile materials, persona-driven scenarios and knowledge of sustainable product characteristics gained in the workshop. Outcome measurement is supported through pre- and post-workshop surveys, peer voting templates, and paper-based prototype artefacts, enabling rich insight into behavioural intentions and learning gains. The paper discusses the educational value and sustainability relevance of the workshop engaging young people in critically reflecting on the environmental, economic, and social consequences of digitalization. Finally, it highlights challenges and limitations and proposes directions for future research. Y1 - 2025 U6 - https://doi.org/10.3390/educsci15121570 IS - 15 (12) PB - MDPI ER -