TY - JOUR A1 - Revina, Aleksandra A1 - Buza, Krisztian A1 - Meister, Vera G. T1 - IT Ticket Classification: The Simpler, the Better JF - IEEE Access KW - IT tickets KW - Linguistics KW - Machine learning KW - Text classification KW - TF-IDF KW - Process complexity Y1 - 2020 U6 - https://doi.org/10.1109/ACCESS.2020.3032840 SN - 2169-3536 VL - 8 SP - 193380 EP - 193395 PB - Institute of Electrical and Electronics Engineers (IEEE) ER - TY - JOUR A1 - Rizun, Nina A1 - Revina, Aleksandra A1 - Meister, Vera G. T1 - Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing JF - Business Process Management Journal KW - Business process management KW - Business process complexity KW - Natural language processing KW - Situation awareness KW - Decision support KW - ITIL IT ticket Y1 - 2021 U6 - https://doi.org/10.1108/BPMJ-04-2021-0217 SN - 1758-4116 VL - 27 IS - 7 SP - 1966 EP - 1998 PB - Emerald ER - TY - JOUR A1 - Revina, Aleksandra A1 - Aksu, Ünal A1 - Meister, Vera G. T1 - Method to Address Complexity in Organizations Based on a Comprehensive Overview JF - Information 2021 KW - organizational complexity KW - technological complexity KW - textual complexity KW - morphological box KW - goal question metric Y1 - 2021 U6 - https://doi.org/10.3390/info12100423 VL - 12 IS - 10 SP - 423 PB - MDPI ER -