TY - JOUR A1 - Revina, Aleksandra A1 - Buza, Krisztian A1 - Meister, Vera G. T1 - IT Ticket Classification: The Simpler, the Better JF - IEEE Access KW - IT tickets KW - Linguistics KW - Machine learning KW - Text classification KW - TF-IDF KW - Process complexity Y1 - 2020 U6 - https://doi.org/10.1109/ACCESS.2020.3032840 SN - 2169-3536 VL - 8 SP - 193380 EP - 193395 PB - Institute of Electrical and Electronics Engineers (IEEE) ER -