TY - CHAP A1 - Kalabina, Elena A1 - Belyak, Olga A1 - Meister, Vera G. A1 - Revina, Aleksandra ED - Kumar, V. T1 - What Kind of Employees’ Team is Necessary for Industrial Digital Transformation? Theoretical and Practical Analysis T2 - Digital Transformation in Industry T3 - Lecture Notes in Information Systems and Organisation - 44 KW - Cross-functional teams KW - Knowledge sharing KW - Organizational and managerial factors Y1 - 2021 SN - 978-3-030-73261-5 (Online) SN - 978-3-030-73260-8 (Print) U6 - https://doi.org/10.1007/978-3-030-73261-5_17 SP - 183 EP - 193 PB - Springer CY - Cham ER - TY - JOUR A1 - Revina, Aleksandra A1 - Aksu, Ünal A1 - Meister, Vera G. T1 - Method to Address Complexity in Organizations Based on a Comprehensive Overview JF - Information 2021 KW - organizational complexity KW - technological complexity KW - textual complexity KW - morphological box KW - goal question metric Y1 - 2021 U6 - https://doi.org/10.3390/info12100423 VL - 12 IS - 10 SP - 423 PB - MDPI ER - TY - JOUR A1 - Rizun, Nina A1 - Revina, Aleksandra A1 - Meister, Vera G. T1 - Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing JF - Business Process Management Journal KW - Business process management KW - Business process complexity KW - Natural language processing KW - Situation awareness KW - Decision support KW - ITIL IT ticket Y1 - 2021 U6 - https://doi.org/10.1108/BPMJ-04-2021-0217 SN - 1758-4116 VL - 27 IS - 7 SP - 1966 EP - 1998 PB - Emerald ER - TY - CHAP A1 - Meister, Vera G. A1 - Wenxin, Hu A1 - Revina, Aleksandra A1 - Cikus, Marcel A1 - Müller, Johannes ED - Reussner, Ralf T1 - Fachanwendung für digitale Modulkataloge T2 - Informatik 2020 - Back to the future : 50. Jahrestagung der Gesellschaft für Informatik vom 28. September - 2. Oktober 2020, virtual KW - Digitaler Modulkatalog KW - Wissensgraph-Anwendung KW - Hochschul-IT KW - Integrierte Dtaenhaltung KW - Graph-basierte Navigation KW - Prototyp KW - Softwareevaluation Y1 - 2021 SN - 978-3-88579-701-2 U6 - https://doi.org/10.18420/inf2020_43 SP - 467 EP - 480 PB - Gesellschaft für Informatik e.V. CY - Bonn ER - TY - CHAP A1 - Revina, Aleksandra A1 - Buza, Krisztian A1 - Meister, Vera G. ED - Pedrycz, Witold T1 - Designing Explainable Text Classification Pipelines: Insights from IT Ticket Complexity Prediction Case Study T2 - Interpretable Artificial Intelligence: A Perspective of Granular Computing Y1 - 2021 SN - 978-3-030-64949-4 (online) U6 - https://doi.org/10.1007/978-3-030-64949-4_10 SP - 293 EP - 332 PB - Springer CY - Cham ER - TY - CHAP A1 - Rizun, Nina A1 - Revina, Aleksandra A1 - Meister, Vera G. T1 - Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives T2 - Computer in Industry KW - Task content model KW - Business Process Management KW - Theory of Situation Awareness KW - Strategic Alignment Model KW - ITIL KW - IT Tickets Y1 - 2021 U6 - https://doi.org/10.1016/j.compind.2021.103463 SN - 0166-3615 VL - 130 PB - Elsevier Science ER - TY - JOUR A1 - Rizun, Nina A1 - Meister, Vera G. A1 - Revina, Aleksandra ED - Soliman, K. S. T1 - Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case JF - Innovation Management and Education Excellence through Vision 2020, International Business Information Management Association (IBIMA-2019) KW - IT tickets KW - text mining KW - stylistic analysis KW - readability Y1 - 2019 UR - https://ssrn.com/abstract=3425537 ER - TY - CHAP A1 - Meister, Vera G. A1 - Rizun, Nina A1 - Revina, Aleksandra T1 - Method of Decision-Making Logic Discovery in the Business Process Textual Data T2 - Business Information Systems Lecture Notes in Business Information Processing, 22nd International Conference, BIS 2019, Seville, Spain, June 26–28, 2019 T3 - Lecture Notes in Business Information Processing - 353 KW - Management KW - Informatik Y1 - 2019 SN - 978-3-030-20484-6 SN - 978-3-030-20485-3 SN - 1865-1356 U6 - https://doi.org/10.1007/978-3-030-20485-3_6 SP - 70 EP - 84 PB - Springer Nature CY - Cham (Schweiz) ET - 1 ER - TY - JOUR A1 - Revina, Aleksandra A1 - Buza, Krisztian A1 - Meister, Vera G. T1 - IT Ticket Classification: The Simpler, the Better JF - IEEE Access KW - IT tickets KW - Linguistics KW - Machine learning KW - Text classification KW - TF-IDF KW - Process complexity Y1 - 2020 U6 - https://doi.org/10.1109/ACCESS.2020.3032840 SN - 2169-3536 VL - 8 SP - 193380 EP - 193395 PB - Institute of Electrical and Electronics Engineers (IEEE) ER -