@article{RevinaBuzaMeister2020, author = {Revina, Aleksandra and Buza, Krisztian and Meister, Vera G.}, title = {IT Ticket Classification: The Simpler, the Better}, series = {IEEE Access}, volume = {8}, journal = {IEEE Access}, publisher = {Institute of Electrical and Electronics Engineers (IEEE)}, issn = {2169-3536}, doi = {10.1109/ACCESS.2020.3032840}, pages = {193380 -- 193395}, year = {2020}, language = {en} }