@article{RizunRevinaMeister2021, author = {Rizun, Nina and Revina, Aleksandra and Meister, Vera G.}, title = {Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing}, series = {Business Process Management Journal}, volume = {27}, journal = {Business Process Management Journal}, number = {7}, publisher = {Emerald}, issn = {1758-4116}, doi = {10.1108/BPMJ-04-2021-0217}, pages = {1966 -- 1998}, year = {2021}, language = {en} } @article{RevinaBuzaMeister2020, author = {Revina, Aleksandra and Buza, Krisztian and Meister, Vera G.}, title = {IT Ticket Classification: The Simpler, the Better}, series = {IEEE Access}, volume = {8}, journal = {IEEE Access}, publisher = {Institute of Electrical and Electronics Engineers (IEEE)}, issn = {2169-3536}, doi = {10.1109/ACCESS.2020.3032840}, pages = {193380 -- 193395}, year = {2020}, language = {en} } @article{RevinaAksuMeister2021, author = {Revina, Aleksandra and Aksu, {\"U}nal and Meister, Vera G.}, title = {Method to Address Complexity in Organizations Based on a Comprehensive Overview}, series = {Information 2021}, volume = {12}, journal = {Information 2021}, number = {10}, publisher = {MDPI}, doi = {10.3390/info12100423}, pages = {423}, year = {2021}, language = {en} }