@inproceedings{MeisterMeister2015, author = {Meister, Vera G. and Meister, Maria}, title = {Wie kommunizieren Mitarbeiter? Neuartige Erkenntnisse durch Big-Data-Analyse digitaler Interaktionen am Arbeitsplatz}, series = {Unternehmenskommunikation in der Krise ; Symposium Berlin, 14. Oktober 2014 ; Tagungsband}, booktitle = {Unternehmenskommunikation in der Krise ; Symposium Berlin, 14. Oktober 2014 ; Tagungsband}, publisher = {MA, Akademie Verlags- und Druck-Gesellschaft mbH}, address = {Essen}, pages = {197 -- 218}, year = {2015}, language = {de} } @inproceedings{KalabinaBelyakMeisteretal.2021, author = {Kalabina, Elena and Belyak, Olga and Meister, Vera G. and Revina, Aleksandra}, title = {What Kind of Employees' Team is Necessary for Industrial Digital Transformation? Theoretical and Practical Analysis}, series = {Digital Transformation in Industry}, booktitle = {Digital Transformation in Industry}, editor = {Kumar, V.}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-73261-5 (Online)}, doi = {10.1007/978-3-030-73261-5_17}, pages = {183 -- 193}, year = {2021}, language = {en} } @article{RevinaAksuMeister2021, author = {Revina, Aleksandra and Aksu, {\"U}nal and Meister, Vera G.}, title = {Method to Address Complexity in Organizations Based on a Comprehensive Overview}, series = {Information 2021}, volume = {12}, journal = {Information 2021}, number = {10}, doi = {10.3390/info12100423}, pages = {423}, year = {2021}, language = {en} } @article{MarcusGerlGrossetal.2022, author = {Marcus, von der Heyde and Gerl, Armin and Groß, Rainer and Klapper, Frank and Meister, Vera G. and Knaden, Andreas and Rehm, Simone}, title = {Gemeinsame Digitalisierung durch die Entwicklung von IT-Governance-Strukturen auf Landesebene}, series = {Wirtschaftsinformatik \& Management}, journal = {Wirtschaftsinformatik \& Management}, doi = {10.1365/s35764-022-00393-8}, year = {2022}, language = {de} } @inproceedings{Meister2022, author = {Meister, Vera G.}, title = {Modellierung von Gesch{\"a}ftsprozessen mit BPMN im Studiengang Bachelor Wirtschaftsinformatik}, series = {Modellierung 2022 Satellite Events}, booktitle = {Modellierung 2022 Satellite Events}, editor = {Michael, Judith}, publisher = {Gesellschaft f{\"u}r Informatik e.V.}, address = {Bonn}, doi = {10.18420/modellierung2022ws-025}, pages = {183 -- 189}, year = {2022}, language = {de} } @inproceedings{vonderHeydeGerlGrossetal.2021, author = {von der Heyde, Markus and Gerl, Armin and Groß, Rainer and Klapper, Frank and Knaden, Andreas and Meister, Vera G. and Rehm, Simone}, title = {Vision, Mission und Governance der Landesstrategien im Zeitalter der Hochschul-Digitalisierung}, series = {Informatik 2021: computer science \& sustainability : 27. September-01. Oktober 2021, Berlin}, booktitle = {Informatik 2021: computer science \& sustainability : 27. September-01. Oktober 2021, Berlin}, publisher = {Gesellschaft f{\"u}r Informatik}, address = {Bonn}, isbn = {978-3-88579-708-1}, doi = {10.18420/informatik2021-146}, pages = {1675 -- 1687}, year = {2021}, language = {de} } @article{RizunRevinaMeister2021, author = {Rizun, Nina and Revina, Aleksandra and Meister, Vera G.}, title = {Assessing business process complexity based on textual data: Evidence from ITIL IT ticket processing}, series = {Business Process Management Journal}, volume = {27}, journal = {Business Process Management Journal}, number = {7}, issn = {1758-4116}, doi = {10.1108/BPMJ-04-2021-0217}, pages = {1966 -- 1998}, year = {2021}, language = {en} } @inproceedings{Meister2017, author = {Meister, Vera G.}, title = {Towards a Knowledge Graph for a Research Group with Focus on Qualitative Analysis of Scholarly Papers}, series = {SemSci 2017: Enabling Open Semantic Science 1st International Workshop co-located with ISWC 2017, October 2017, Vienna, Austria}, booktitle = {SemSci 2017: Enabling Open Semantic Science 1st International Workshop co-located with ISWC 2017, October 2017, Vienna, Austria}, pages = {6}, year = {2017}, language = {en} } @article{MeisterJetschniKreideweiss2017, author = {Meister, Vera G. and Jetschni, Jonas and Kreideweiß, Sebastian}, title = {Konzept und Prototyp einer dezentralen Wissensinfrastruktur zu Hochschuldaten f{\"u}r Mensch und Maschine}, series = {Informatik 2017 : 25.-29. September 2017, Chemnitz : proceedings}, journal = {Informatik 2017 : 25.-29. September 2017, Chemnitz : proceedings}, editor = {Eibl, Maximilian}, publisher = {Gesellschaft f{\"u}r Informatik}, address = {Bonn}, isbn = {978-3-88579-669-5}, doi = {10.18420/in2017_172}, pages = {1717 -- 1732}, year = {2017}, language = {de} } @inproceedings{Meister2017, author = {Meister, Vera G.}, title = {Kompetenzerwerb in angewandter Wissensmodellierung durch Lernen aus Fehlern}, series = {Prozesse, Technologie, Anwendungen, Systeme und Management 2017 : angewandte Forschung in der Wirtschaftsinformatik : Tagungsband zur 30. AKWI-Jahrestagung vom 17.09.2017 bis 20.09.2017 an der Hochschule Aschaffenburg}, booktitle = {Prozesse, Technologie, Anwendungen, Systeme und Management 2017 : angewandte Forschung in der Wirtschaftsinformatik : Tagungsband zur 30. AKWI-Jahrestagung vom 17.09.2017 bis 20.09.2017 an der Hochschule Aschaffenburg}, editor = {Barton, Thomas}, publisher = {mana-Buch}, address = {Heide}, isbn = {978-3-944330-56-3}, pages = {195 -- 204}, year = {2017}, language = {de} } @article{MeisterJetschni2016, author = {Meister, Vera G. and Jetschni, Jonas}, title = {Prototypical Implementation of a Decentralized Semantic-Web-based Information System for Specific Study Programs}, series = {Studia ekonomiczne : zeszyty naukowe Uniwersytetu Ekonomicznego w Katowicach}, journal = {Studia ekonomiczne : zeszyty naukowe Uniwersytetu Ekonomicznego w Katowicach}, number = {296.2016}, publisher = {Wydawn. Univ. Ekonomicznego w Katowicach}, address = {Katowice}, issn = {2083-8611}, year = {2016}, language = {en} } @article{Meister2016, author = {Meister, Vera G.}, title = {Konzept f{\"u}r einen Semantic-Web-basierten Studienf{\"u}hrer f{\"u}r Wirtschaftsinformatik an Fachhochschulen im deutschsprachigen Raum}, series = {Anwendungen und Konzepte der Wirtschaftsinformatik}, journal = {Anwendungen und Konzepte der Wirtschaftsinformatik}, number = {4}, issn = {2296-4592}, pages = {44 -- 49}, year = {2016}, language = {de} } @article{KettelerKuhnMeisteretal.2016, author = {Ketteler, Norbert and Kuhn, Elvira and Meister, Vera G. and R{\"o}ckle, Haio}, title = {Marketing f{\"u}r ein Wirtschaftsinformatik-Studium mit Hilfe des "WI-Koffers"}, series = {Anwendungen und Konzepte der Wirtschaftsinformatik}, journal = {Anwendungen und Konzepte der Wirtschaftsinformatik}, number = {4}, issn = {2296-4592}, pages = {1 -- 8}, year = {2016}, language = {de} } @inproceedings{RizunMeister2017, author = {Rizun, Mariia and Meister, Vera G.}, title = {Modeling the Research Process}, series = {Proceedings of the c onference System approaches'17 Can the system approach be useful in solving current problems of modern technologies? 23 rd International conferenc e November 23, 2017}, booktitle = {Proceedings of the c onference System approaches'17 Can the system approach be useful in solving current problems of modern technologies? 23 rd International conferenc e November 23, 2017}, editor = {Tiganoaia, Bogdan}, publisher = {University of Economics}, address = {Prague}, isbn = {978-80-245-2247-0}, doi = {10.18267/pr.2017.pav.2247.0}, pages = {52 -- 58}, year = {2017}, language = {en} } @article{Meister2017, author = {Meister, Vera G.}, title = {Knowledge Engineering Tools and Processes in Enterprise Environments : a systematization attempt}, series = {Anwendungen und Konzepte der Wirtschaftsinformatik : AKWI}, journal = {Anwendungen und Konzepte der Wirtschaftsinformatik : AKWI}, number = {Nr. 6(2017)}, issn = {2296-4592}, pages = {1 -- 9}, year = {2017}, language = {en} } @inproceedings{RizunMeister2017, author = {Rizun, Mariia and Meister, Vera G.}, title = {Analysis of Benefits for Knowledge Workers Expected from Knowledge-Graph-Based Information Systems}, series = {Information Systems: Research, Development, Applications, Education : 10th SIGSAND/PLAIS EuroSymposium 2017, Gdansk, Poland, September 22, 2017, Proceedings}, booktitle = {Information Systems: Research, Development, Applications, Education : 10th SIGSAND/PLAIS EuroSymposium 2017, Gdansk, Poland, September 22, 2017, Proceedings}, editor = {Wrycza, Stanisław}, publisher = {Springer International Publishing}, address = {Cham}, isbn = {978-3-319-66996-0}, doi = {10.1007/978-3-319-66996-0_3}, pages = {25 -- 39}, year = {2017}, language = {en} } @inproceedings{MeisterBeckert2018, author = {Meister, Vera G. and Beckert, Jan Malte}, title = {Konzept und vergleichende Analyse eines Wissensgraph-basierten Modulkatalogs}, series = {LAiW 2018, Lernen und Arbeiten im Wandel 2018 : proceedings des Workshop Lernen und Arbeiten im Wandel LAiW 2018, co-located zum Informatikfestival INFORMATIK 2018 : Potsdam, Germany, September 25, 2018}, booktitle = {LAiW 2018, Lernen und Arbeiten im Wandel 2018 : proceedings des Workshop Lernen und Arbeiten im Wandel LAiW 2018, co-located zum Informatikfestival INFORMATIK 2018 : Potsdam, Germany, September 25, 2018}, editor = {Zender, Raphael}, publisher = {RWTH Aachen}, address = {Aachen}, url = {http://nbn-resolving.de/urn:nbn:de:0074-2232-7}, pages = {14 -- 28}, year = {2018}, language = {de} } @inproceedings{MeisterHuBeckert2018, author = {Meister, Vera G. and Hu, Wenxin and Beckert, Jan}, title = {Entwurf eines Wissensgraphen f{\"u}r die kollaborative Arbeit in Forschungsgruppen mit Fokus auf qualitative Literaturanalyse}, series = {Angewandte Forschung in der Wirtschaftsinformatik 2018 : Tagungsband zur 31. AKWI-Jahrestagung vom 09.09.2018 bis 12.09.2018 an der Hochschule f{\"u}r Angewandte Wissenschaften Hamburg}, booktitle = {Angewandte Forschung in der Wirtschaftsinformatik 2018 : Tagungsband zur 31. AKWI-Jahrestagung vom 09.09.2018 bis 12.09.2018 an der Hochschule f{\"u}r Angewandte Wissenschaften Hamburg}, editor = {Barton, Thomas}, publisher = {mana-Buch}, address = {Heide}, isbn = {978-3-944330-59-4}, pages = {83 -- 92}, year = {2018}, language = {de} } @inproceedings{GerlachMilosevicMeister2018, author = {Gerlach, Laura and Milosevic, Dragan and Meister, Vera G.}, title = {A Machine Learning Approach to Forecast the Usage of Analytical Services}, series = {International Conference on Big Data Analytics, Data Mining and Computational Intelligence 2018, International Conference on Theory and Practice in Modern Computing 2018 and International Conference on Connected Smart Cities 2018 : held at the Multi-Conference on Computer Science and Information Systems (MCCSIS 2018) : Madrid, Spain, 17-20 July 2018}, booktitle = {International Conference on Big Data Analytics, Data Mining and Computational Intelligence 2018, International Conference on Theory and Practice in Modern Computing 2018 and International Conference on Connected Smart Cities 2018 : held at the Multi-Conference on Computer Science and Information Systems (MCCSIS 2018) : Madrid, Spain, 17-20 July 2018}, editor = {Abraham, Ajith P.}, publisher = {Curran Associates, Inc.}, address = {Red Hook, NY}, isbn = {978-1-5108-7012-3}, pages = {241 -- 245}, year = {2018}, language = {en} } @inproceedings{Meister2018, author = {Meister, Vera G.}, title = {Competency Acquisition in Applied Knowledge Engineering An Approach based on Learning from Errors}, series = {Proceedings of the 2018 International Conference on Education Science and Social Development (ESSD 2018), Shanghai, China, in July 21-22, 2018}, booktitle = {Proceedings of the 2018 International Conference on Education Science and Social Development (ESSD 2018), Shanghai, China, in July 21-22, 2018}, publisher = {Atlantis Press}, isbn = {978-94-6252-556-6}, doi = {10.2991/essd-18.2018.53}, year = {2018}, language = {en} } @inproceedings{Meister2015, author = {Meister, Vera G.}, title = {A semantic-web-based decision support system for stakeholders of specific degree programs}, series = {2015 IEEE Seventh International Conference on Intelligent Computing and Information Systems (ICICIS) : Faculty of Commuter \& Information Sciences, Ain Shams University, Cairo, Egypt, 12-14 Dec. 2015}, booktitle = {2015 IEEE Seventh International Conference on Intelligent Computing and Information Systems (ICICIS) : Faculty of Commuter \& Information Sciences, Ain Shams University, Cairo, Egypt, 12-14 Dec. 2015}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5090-1950-2}, doi = {10.1109/IntelCIS.2015.7397280}, pages = {34 -- 38}, year = {2015}, language = {en} } @inproceedings{Meister2015, author = {Meister, Vera G.}, title = {Towards a semantic information system for IT services}, series = {2015 IEEE Seventh International Conference on Intelligent Computing and Information Systems (ICICIS) : Faculty of Commuter \& Information Sciences, Ain Shams University, Cairo, Egypt, 12-14 Dec. 2015}, booktitle = {2015 IEEE Seventh International Conference on Intelligent Computing and Information Systems (ICICIS) : Faculty of Commuter \& Information Sciences, Ain Shams University, Cairo, Egypt, 12-14 Dec. 2015}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5090-1950-2}, doi = {10.1109/IntelCIS.2015.7397197}, pages = {58 -- 65}, year = {2015}, language = {en} } @inproceedings{JetschniMeister2017, author = {Jetschni, Jonas and Meister, Vera G.}, title = {Schema engineering for enterprise knowledge graphs: A reflecting survey and case study}, series = {2017 IEEE Eighth International Conference on Intelligent Computing and Information Systems (ICICIS 2017) : 5-7 December, 2017, Cairo, Egypt : proceedings}, booktitle = {2017 IEEE Eighth International Conference on Intelligent Computing and Information Systems (ICICIS 2017) : 5-7 December, 2017, Cairo, Egypt : proceedings}, publisher = {IEEE}, address = {Piscataway, NJ}, isbn = {978-1-5386-0821-0}, doi = {10.1109/INTELCIS.2017.8260074}, pages = {271 -- 277}, year = {2017}, language = {en} } @inproceedings{MeisterJetschni2015, author = {Meister, Vera G. and Jetschni, Jonas}, title = {Semantic IT Service Catalog in a German Public Organization - Design, Development, and Implementation}, series = {SEMANTiCS, Vienna 2015}, booktitle = {SEMANTiCS, Vienna 2015}, year = {2015}, language = {en} } @inproceedings{MeisterJetschni2015, author = {Meister, Vera G. and Jetschni, Jonas}, title = {Umsetzungskonzepte und Nutzen von IT-Dienste-Katalogen f{\"u}r die IT-Versorgung in Organisationen - Eine Fallstudie im Hochschulumfeld}, series = {Prozesse, Technologie, Anwendungen, Systeme und Management 2015 : angewandte Forschung in der Wirtschaftsinformatik ; Tagungsband zur 28. AKWI-Jahrestagung vom 06.09.2015 bis 09.09.2015 an der Hochschule Luzern - Wirtschaft}, booktitle = {Prozesse, Technologie, Anwendungen, Systeme und Management 2015 : angewandte Forschung in der Wirtschaftsinformatik ; Tagungsband zur 28. AKWI-Jahrestagung vom 06.09.2015 bis 09.09.2015 an der Hochschule Luzern - Wirtschaft}, publisher = {Mana-Buch}, address = {Heide}, isbn = {978-3-944330-47-1}, url = {http://nbn-resolving.de/urn:nbn:de:kobv:526-opus4-4438}, pages = {141 -- 151}, year = {2015}, language = {de} } @inproceedings{JetschniMeister2016, author = {Jetschni, Jonas and Meister, Vera G.}, title = {Strukturiertes Wissen an Hochschulen}, series = {TYPO3camp Berlin 2016}, booktitle = {TYPO3camp Berlin 2016}, year = {2016}, language = {de} } @inproceedings{MeisterHu2016, author = {Meister, Vera G. and Hu, Wenxin}, title = {Videovorlesungen in der Wirtschaftsinformatik - Systemanalyse und Reflexionen}, series = {Prozesse, Technologie, Anwendungen, Systeme und Management 2016 : angewandte Forschung in der Wirtschaftsinformatik : Tagungsband zur 29. AKWI-Jahrestagung vom 11.09.2016 bis 14.09.2016 an der Technischen Hochschule Brandenburg}, booktitle = {Prozesse, Technologie, Anwendungen, Systeme und Management 2016 : angewandte Forschung in der Wirtschaftsinformatik : Tagungsband zur 29. AKWI-Jahrestagung vom 11.09.2016 bis 14.09.2016 an der Technischen Hochschule Brandenburg}, editor = {Meister, Vera G.}, publisher = {Mana-Buch}, address = {Heide}, isbn = {978-3-944330-54-9}, pages = {304}, year = {2016}, language = {de} } @inproceedings{JetschniMeister2016, author = {Jetschni, Jonas and Meister, Vera G.}, title = {Prototypische Umsetzung eines dezentralen Studienf{\"u}hrers f{\"u}r die Wirt- schaftsinformatik an Fachhochschulen im deutschsprachigen Raum}, series = {Prozesse, Technologie, Anwendungen, Systeme und Management 2016 : angewandte Forschung in der Wirtschaftsinformatik : Tagungsband zur 29. AKWI-Jahrestagung vom 11.09.2016 bis 14.09.2016 an der Technischen Hochschule Brandenburg}, booktitle = {Prozesse, Technologie, Anwendungen, Systeme und Management 2016 : angewandte Forschung in der Wirtschaftsinformatik : Tagungsband zur 29. AKWI-Jahrestagung vom 11.09.2016 bis 14.09.2016 an der Technischen Hochschule Brandenburg}, editor = {Meister, Vera G. and Barton, Thomas}, publisher = {Mana-Buch}, address = {Heide}, isbn = {978-3-944330-54-9}, pages = {318 -- 329}, year = {2016}, language = {de} } @article{MeisterHuRizun2018, author = {Meister, Vera G. and Hu, Wenxin and Rizun, Mariia}, title = {Knowledge Engineering Processes and Tools in Enterprise Environments - A Systematization Attempt}, series = {International Journal of Knowledge Engineering}, volume = {4}, journal = {International Journal of Knowledge Engineering}, number = {1}, issn = {2382-6185}, doi = {10.18178/ijke.2018.4.1.095}, pages = {29}, year = {2018}, language = {en} } @incollection{MeisterHuPottenstein2019, author = {Meister, Vera G. and Hu, Wenxin and Pottenstein, Philipp}, title = {Wissensgraph-basierter Modulkatalog}, series = {Hochschulen in Zeiten der Digitalisierung: Lehre, Forschung und Organisation}, booktitle = {Hochschulen in Zeiten der Digitalisierung: Lehre, Forschung und Organisation}, edition = {1}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, isbn = {978-3-658-26617-2}, doi = {10.1007/978-3-658-26618-9_6}, publisher = {Technische Hochschule Brandenburg}, pages = {89 -- 105}, year = {2019}, language = {de} } @inproceedings{MeisterHuArkanetal.2019, author = {Meister, Vera G. and Hu, Wenxin and Arkan, Emre and G{\"u}nther, Hannes}, title = {Multi-component Infrastructure for e-Lectures}, series = {International Conference on Business Informatics Research. Perspectives in Business Informatics Research, 18th International Conference, BIR 2019, Katowice, Poland, 23.-25. September 2019}, booktitle = {International Conference on Business Informatics Research. Perspectives in Business Informatics Research, 18th International Conference, BIR 2019, Katowice, Poland, 23.-25. September 2019}, edition = {1}, publisher = {Springer Fachmedien}, address = {Wiesbaden}, isbn = {978-3-030-31142-1}, doi = {10.1007/978-3-030-31143-8_9}, pages = {119 -- 134}, year = {2019}, language = {en} } @article{RizunMeisterRevina2019, author = {Rizun, Nina and Meister, Vera G. and Revina, Aleksandra}, title = {Discovery of Stylistic Patterns in Business Process Textual Descriptions: IT Ticket Case}, series = {Innovation Management and Education Excellence through Vision 2020, International Business Information Management Association (IBIMA-2019)}, journal = {Innovation Management and Education Excellence through Vision 2020, International Business Information Management Association (IBIMA-2019)}, editor = {Soliman, K. S.}, year = {2019}, language = {en} } @inproceedings{MeisterRizunRevina2019, author = {Meister, Vera G. and Rizun, Nina and Revina, Aleksandra}, title = {Method of Decision-Making Logic Discovery in the Business Process Textual Data}, series = {Business Information Systems Lecture Notes in Business Information Processing, 22nd International Conference, BIS 2019, Seville, Spain, June 26-28, 2019}, booktitle = {Business Information Systems Lecture Notes in Business Information Processing, 22nd International Conference, BIS 2019, Seville, Spain, June 26-28, 2019}, edition = {1}, publisher = {Springer Nature}, address = {Cham (Schweiz)}, isbn = {978-3-030-20484-6}, doi = {10.1007/978-3-030-20485-3_6}, pages = {70 -- 84}, year = {2019}, language = {en} } @article{Meister2014, author = {Meister, Vera G.}, title = {Semantic Access to Organizational Information - Outline and Transferability of a Research-Based Teaching Project}, pages = {12}, year = {2014}, language = {en} } @incollection{MeisterWenxinRevinaetal.2021, author = {Meister, Vera G. and Wenxin, Hu and Revina, Aleksandra and Cikus, Marcel and M{\"u}ller, Johannes}, title = {Fachanwendung f{\"u}r digitale Modulkataloge}, series = {Informatik 2020 - Back to the future : 50. Jahrestagung der Gesellschaft f{\"u}r Informatik vom 28. September - 2. Oktober 2020, virtual}, booktitle = {Informatik 2020 - Back to the future : 50. Jahrestagung der Gesellschaft f{\"u}r Informatik vom 28. September - 2. Oktober 2020, virtual}, editor = {Reussner, Ralf}, publisher = {Gesellschaft f{\"u}r Informatik e.V.}, address = {Bonn}, isbn = {978-3-88579-701-2}, doi = {10.18420/inf2020_43}, publisher = {Technische Hochschule Brandenburg}, pages = {467 -- 480}, year = {2021}, language = {de} } @incollection{RevinaBuzaMeister2021, author = {Revina, Aleksandra and Buza, Krisztian and Meister, Vera G.}, title = {Designing Explainable Text Classification Pipelines: Insights from IT Ticket Complexity Prediction Case Study}, series = {Interpretable Artificial Intelligence: A Perspective of Granular Computing}, booktitle = {Interpretable Artificial Intelligence: A Perspective of Granular Computing}, editor = {Pedrycz, Witold}, publisher = {Springer}, address = {Cham}, isbn = {978-3-030-64949-4 (online)}, doi = {10.1007/978-3-030-64949-4_10}, publisher = {Technische Hochschule Brandenburg}, pages = {293 -- 332}, year = {2021}, language = {en} } @inproceedings{RizunRevinaMeister2021, author = {Rizun, Nina and Revina, Aleksandra and Meister, Vera G.}, title = {Analyzing content of tasks in Business Process Management. Blending task execution and organization perspectives}, series = {Computer in Industry}, volume = {130}, booktitle = {Computer in Industry}, publisher = {Elsevier Science}, issn = {0166-3615}, doi = {10.1016/j.compind.2021.103463}, year = {2021}, language = {en} } @article{RevinaBuzaMeister2020, author = {Revina, Aleksandra and Buza, Krisztian and Meister, Vera G.}, title = {IT Ticket Classification: The Simpler, the Better}, series = {IEEE Access}, volume = {8}, journal = {IEEE Access}, issn = {2169-3536}, doi = {10.1109/ACCESS.2020.3032840}, pages = {193380 -- 193395}, year = {2020}, language = {en} }