TY - CONF A1 - Veldyaeva, Ekaterina A1 - Fitz, Lukas R. G. A1 - Scheeg, Jochen T1 - Gamifying IT Service Management Education for Future IT Professionals T2 - Pacific Asia Conference on Information Systems, Ho Chi Minh City, Vietnam, 2024 N2 - IT Service Management (ITSM) education is nowadays an established subject of IT-related higher education programs worldwide. The recent years have witnessed significant developments in software and ITSM frameworks, which underscores the importance of adapting educational formats to meet the latest standards. Recent developments include the introduction of practice-oriented approaches and case-based learning. Building upon previous literature, this study describes and evaluates the first iteration of a teaching case integrating a simulation game for practicing ITILĀ® 4 foundations in an undergraduate ITSM curriculum. The game-based approach shows scalability and dynamism, fostering high student engagement and content comprehension. It represents a promising avenue for training IT workers and contributes to ongoing ITSM education development. Y1 - 2024 UR - https://opus4.kobv.de/opus4-fhbrb/frontdoor/index/index/docId/3186 UR - https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1066&context=pacis2024 SP - 1 EP - 9 ER -