@inproceedings{GrossWinterKindsmueller2018, author = {Madeleine Groß and Hans-Christian Winter and Martin-Christof Kindsm{\"u}ller}, title = {Customer Journey f{\"u}r eine Paketzustellung in den Kofferraum}, booktitle = {Mensch und Computer 2017 : Tagungsband}, editor = {M. Burghardt}, pages = {279 -- 284}, doi = {10.18420/muc2017-mci-0358}, year = {2018}, }