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Cultural determinants of email communication styles

Please always quote using this URN: urn:nbn:de:bvb:29-opus4-46060
  • Based on a sample of 234 IT consulting and services professionals from various cultural backgrounds, this study investigates whether Edward T. Hall’s concept of culture can explain cultural differences in email communication. Although a vast array of intercultural research employs Hall’s concept in various communication settings, few take into account the computer-mediated communication technologies that now play an integral role in the operations of international companies. Our results show that cultural differences in email are present and can be explained by Hall’s dimensions of context, time, and space orientation. In particular, cultural background has a significant impact on theBased on a sample of 234 IT consulting and services professionals from various cultural backgrounds, this study investigates whether Edward T. Hall’s concept of culture can explain cultural differences in email communication. Although a vast array of intercultural research employs Hall’s concept in various communication settings, few take into account the computer-mediated communication technologies that now play an integral role in the operations of international companies. Our results show that cultural differences in email are present and can be explained by Hall’s dimensions of context, time, and space orientation. In particular, cultural background has a significant impact on the preference for formalness, promptness, preciseness, task-relatedness, and relationship-relatedness in email communication. Implications for managers as well as future studies are derived.show moreshow less

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Metadaten
Author:Dirk Holtbrügge, Abigail Weldon, Helen Rogers
URN:urn:nbn:de:bvb:29-opus4-46060
DOI:https://doi.org/10.1177/1470595812452638
Title of the journal / compilation (English):International Journal of Cross Cultural Management
Document Type:Article
Language:English
Year of Completion:2013
Publishing Institution:Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU)
Release Date:2014/05/06
Tag:Communication styles; Edward T. Hall; cross-cultural communication; cultural differences; email; low and high context
SWD-Keyword:-
Volume:13
Issue:1
Original publication:International Journal of Cross Cultural Management 13.1 (2013): 89-110. 06.05.2014 <http://ccm.sagepub.com/content/13/1/89>
Institutes:Rechts- und Wirtschaftswissenschaftliche Fakultät / Fachbereich Wirtschaftswissenschaften
Dewey Decimal Classification:3 Sozialwissenschaften / 33 Wirtschaft / 330 Wirtschaft
open_access (DINI-Set):open_access
Collections:Universität Erlangen-Nürnberg / Allianzlizenzen: Alle Beiträge sind mit Zustimmung der Rechteinhaber aufgrund einer DFG-geförderten Allianzlizenz frei zugänglich. / Allianzlizenzen 2013
Licence (German):Keine Creative Commons Lizenz - es gilt der Veröffentlichungsvertrag und das deutsche Urheberrecht
Licence (German):National- bzw. Allianzlizenz (nur intern)