TY - RPRT A1 - King, Seán T1 - On the Clock and Under Watch : A Review of the Literature on Electronic Employee Surveillance, with a focus on Call Centres N2 - This paper examines the academic literature on surveillance at the workplace, taking call centres as a case study of an industry known for high levels of such surveillance. The article looks at what has been written on the reasons behind the intensifying monitoring of employees, and outlines some of the methods and technologies that are being used, as well as the impacts such technologies can have on the workers being tracked. N2 - Der Text gibt einen Überblick über die wissenschaftliche Literatur zu Überwachung am Arbeitsplatz, wobei mit Callcenter eine Branche im Mittelpunkt steht, die für ein hohes Maß an solcher Überwachung bekannt ist. Der vorliegende Text geht auf die Gründe für die zunehmende Intensivierung der Überwachung ein und skizziert einige der verwendeten Überwachungsmethoden sowie deren Auswirkungen auf die Arbeitnehmer*innen. T3 - Working Paper Series Arbeit | Grenze | Fluss - 4 KW - Arbeit KW - digitale Arbeit KW - Digitalisierung KW - Überwachung KW - Kontrolle KW - Datenschutz KW - work KW - digital work KW - digitalization KW - surveillance KW - data protection KW - governance Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:521-opus4-5689 ER - TY - RPRT A1 - Bronowicka, Joanna A1 - Ivanova, Mirela A1 - Klicki, Wojciech A1 - King, Seán A1 - Kocher, Eva A1 - Kubisa, Julia A1 - Zielińska, Justyna T1 - ‘Game that you can’t win’? Workplace Surveillance in Germany and Poland N2 - This report concludes a project about workplace surveillance in Poland and Germany with a particular focus on monitoring in call centres. In order to understand normalisation of surveillance technologies at work, we studied how this process is affected by legal norms, political discourse and attitudes of the call centre employees in both countries. We analyzed the German and Polish law following the coming-into-force of the EU’s General Data Protection Regulation (GDPR). We also conducted in-depth interviews with call centre employees, as well as with experts from trade unions, employer’s associations, and public institutions, who influence the political discourse on the topic. The interviews revealed that despite the recent legal changes, prompted by the introduction of the GDPR, experts from both countries still consider current legislation on workplace monitoring as too imprecise. We also found that call centre employees had very little awareness of their rights concerning privacy and data protection at work, and that their attitudes towards workplace surveillance varied greatly depending on their norms and values, as well as on the workplace conditions. KW - Workplace surveillance KW - Employee monitoring KW - Data protection KW - Privacy Y1 - 2020 U6 - http://nbn-resolving.de/urn/resolver.pl?urn:nbn:de:kobv:521-opus4-4942 ER -