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The research introduces volunteering at World Heritage site as a potential civic engagement tool, which can increase communication between heritage property and local community. The first part of the study focuses on the concept of volunteering and on the role it plays in community involvement at World Heritage sites as well as on its benefits for social development in general.
The second part of the research intends to give practical recommendation on designing a volunteer program under conditions of the World Heritage site of the Palaces and Parks in Potsdam and Berlin. The author raises a question how a volunteering program can be organized to be effective and at the same time to respond to the UNESCO World Heritage Programme and to the newest UNESCO conservation concepts, such as Historic Urban Landscape approach.
The study aims to serve as a practical guide for museums and heritage organisations that intend to improve community involvement in their work.