IT projects still often fail and do not generate the expected value due to the lack of user acceptance. From the point of view of the work system theory (WST) this might be grounded in the fact that in current technology acceptance research IT is treated as a technical artifact and not as part of a work system. Therefore, we set up a literature review to reflect 25 years of research since the introduction of its most prominent model to discuss in how far a work system theory perspective on technology acceptance research might help to explore possible research gaps. Our results reveal that the technology acceptance model (TAM) is still the predominant model in technology acceptance research and therefore the classic components of a work system namely participants, information and technology and the relation between these components have been researched very well. However, we found out that work practices and also the relation between work practices, participants, information and IT in relation to technology acceptance, which can have an influence on technology acceptance as well, have rather been neglected in current research. We also identified products/services and customers as potential drivers of user acceptance. We derive six propositions that can be further theorized and evaluated by technology acceptance research. Consequently, we conclude that a WST perspective on technology acceptance research is appropriate to discuss the acceptance of IT, which is part of a work system in which participants produce products or services for customers.
In this paper, we argue that beyond understanding nations as imagined communities, the metaphor of an ‘imagined family’ or ‘filial community’ is a more useful concept towards understanding links between gender and nationhood as family relations in four ways: (1) providing a clear, hierarchical structure; (2) prescribing social roles and responsibilities; (3) being linked to positive affective connotations; and (4) reifying social phenomena as biologically determined. In order to empirically substantiate our claim, we will explore the prevalence and use of family metaphors in a key symbol of nationhood discourses. Through a qualitative analysis of national anthems as ‘mnemonics of national identity’, we demonstrate the widespread presence of family metaphors, discussing how they reproduce ideas of family and gender. Finally, we discuss how the ‘imagined family’ as present in anthems and other forms of national representation could inform future studies of nationalism and national politics.
Many stakeholders are involved in process operation and, consequently, also in process improvement and innovation. For the coordination of all stakeholders, an effective governance model with clearly defined roles and tasks can support process-oriented decision-making, which drives improvement and innovation. In this chapter, such a Business Process Management governance model is introduced. The role-based model FAR+ (Framework for Assignment of Responsibilities) provides precise assignment of process accountabilities and responsibilities. In the following, we apply FAR+ to an exemplary process at Lufthansa Technik. Based on this application, we derive implications for research and practice.