Information systems success and failure are among the most prominent streams in IS research. Explanations of why some IS fulfill their expectations, whereas others fail, are complex and multi-factorial. Despite the efforts to understand the underlying factors, the IS failure rate remains stubbornly high. A Panel session was held at the IFIP Working Group 8.6 conference in Bangalore in 2013 which forms the subject of this Special Issue. Its aim was to reflect on the need for new perspectives and research directions, to provide insights and further guidance for managers on factors enabling IS success and avoiding IS failure. Several key issues emerged, such as the need to study problems from multiple perspectives, to move beyond narrow considerations of the IT artifact, and to venture into underexplored organizational contexts, such as the public sector.
In this research study we investigate whether and how ERP system characteristics cause its users to experience stress. In order to do so, we analyze a research model explaining enterprise resource planning systems induced stress with an empirical study in two organizations (N=227). The results reveal that usefulness, complexity, reliability, and pace of change are important ERP system characteristics leading to the perception of stressors and exhaustion. Furthermore, our comparative empirical analysis with young and elderly ERP users indicate that the elderly ones perceive ERP characteristics more negatively and are more stressed and exhausted than the younger users.
Despite the wide dissemination and acceptance of teleworking, there are negative effects for employees. Literature shows that these negative effects of telework lead to undesired outcomes for teleworkers such as telework-exhaustion. The present research, however, goes one step further by identifying three significant telework-characteristics and hypothesizing the relationship between telework-characteristics and telework-enabled stressors. By doing so, one can understand the reason why telework-enabled stressors are perceived and identify the source of these stressors, which can then be counteracted to maintain the advantages of teleworking. Therefore, this research investigates the influence of the following telework-characteristics - information undersupply, autonomy, and isolation - on telework-enabled stressors and accordingly on telework-exhaustion and on the intention to continue teleworking. Results of an analysis on 310 teleworkers show that telework-characteristics influence telework-enabled stressors and accordingly increase the extent of telework-exhaustion and decrease the intention to continue teleworking.
The term NeuroIS appears more frequently within the field of information system (IS). NeuroIS describes the idea of applying cognitive neuroscience theories, methods, and tools to obtain physiological responses of the user while using IS. However, before adopting these methods into IS research, a proper assessment is necessary to determine whether the methods used in other disciplines are also applicable to IS research. The present research introduces the method of measuring the electrodermal activity (EDA). Thereby, the physiology and different measurement parameters are described. By identifying the use of EDA within other disciplines, the present research reveals application areas for EDA in six different research streams in IS research and poses further research questions, which might be answer by applying EDA in these areas.
Attitudes are one of the three most-frequently studied independent variables to explain user behavior. However, although psychological literature distinguishes between explicit and implicit attitudes, most of the investigations in the research stream of IS acceptance and usage have a pure focus on explicit attitudes and do not consider implicit attitudes. Explicit and implicit attitudes can be contradictory and both might predict behavioral intention. Therefore, the present research-in-progress focuses on closing the research gap of refraining to differentiate attitudes in explicit and implicit attitudes and hence examining the influence of implicit attitudes on user behavior. Based on the Implicit Association Test (IAT) and surveys, we propose an experimental setting that measures explicit and implicit attitudes to validate the research model. The proposed research might contribute to the research stream of IS acceptance and usage by better predicting behavioral intentions by also considering implicit attitudes. Future results might explain distorted predictions of behavior and reduce the intention behavior gap. Furthermore, the present research-in-progress introduces a suitable method to measure implicit attitudes.
Corporate education in international organizations faces a lot of challenges which are hoped to be addressed by using blended learning concepts. However, the heterogeneity of an international workforce in terms of culture and learning style opposes this objective. Therefore, this research-in-progress paper focuses on cultural and learning style impacts on learning success when using blended learning in organizations. Based on first theoretical ideas of a blended learning success model the impact of culture and learning style on learning outcome is theorized and analyzed using an empirical study conducted with 81 employees of an international organization. The results reveal that national culture has an impact on blended learning success and therefore a cultural sensitive design of blended learning environments is necessary. The results are the basis for further research to develop a blended learning success model including cultural and learning style aspects as it is described in the paper.