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The relevance of emotional intelligence in personnel selection for high emotional labor jobs

  • Although a large number of studies have pointed to the potential of emotional intelligence (EI) in the context of personnel selection, research in real-life selection contexts is still scarce. The aim of the present study was to examine whether EI would predict Assessment Center (AC) ratings of job-relevant competencies in a sample of applicants for the position of a flight attendant. Applicants’ ability to regulate emotions predicted performance in group exercises. However, there were inconsistent effects of applicants’ ability to understand emotions: Whereas the ability to understand emotions had a positive effect on performance in interview and role play, the effect on performance in group exercises was negative. We suppose that the effect depends on task type and conclude that tests of emotional abilities should be used judiciously in personnel selection procedures.

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Metadaten
Institutes:Fakultät Humanwissenschaften / Lehrstuhl für Persönlichkeitspsychologie und Psychologische Diagnostik
Fakultät Humanwissenschaften / Professur für Pädagogische Psychologie
Author:Sarah Herpertz, Sophia Nizielski, Michael Hock, Astrid Schütz
Title of the journal / compilation (English):PLoS ONE
Place of publication:Lawrence, Kan.
Publisher:PLoS
Year of publication:2016
Issue:11 (2016), 4
Pages / Size:Online Ressource
DOI:https://doi.org/10.1371/journal.pone.0154432
ISSN:1932-6203
Document Type:Article in a journal
Language:English
Peer Review:Ja
Internationale Verbreitung:Ja
Open-Access-Zeitschrift:Ja
Release Date:2016/09/15