Resistance to IT-induced Change - Theoretical Foundation and Empirical Evidence

  • In this PhD thesis the question “Why do people reject technologies?” is investigated and a variety of theoretical founded and empirical evaluated answers are given. Too many IT implementation and organizational change projects in firms still fail as the underling Information Systems are inadequately used. The thesis evaluates the reasons for user resistance behavior including individual characteristics such as personality traits, process characteristics, technology characteristics, and characteristics of the change process. Moreover, it can be shown that user resistance is not only related to the observed usage behavior, but also in work- and process-related consequences. The results contribute not only to IT adoption and change management literature, but also to the literature on Human Resources Information Systems (HRIS) as the thesis investigates employees’ reactions to information systems in HR departments.

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Metadaten
Institutes:Fakultät Wirtschaftsinformatik und Angewandte Informatik / Lehrstuhl für Wirtschaftsinformatik, insbesondere Informationssysteme in Dienstleistungsbereichen
Author:Sven Laumer
Advisor:Tim Weitzel
Place of publication:Bamberg
Publisher:opus
Year of publication:2012
Pages / Size:208 S. : graph. Darst.
Remarks:Bamberg, Univ., Diss., 2012
SWD-Keyword:Unternehmen ; Informationstechnik ; Organisationswandel ; Nutzer ; Ablehnung ; Online-Publikation
DDC-Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
6 Technik, Medizin, angewandte Wissenschaften / 65 Management, Öffentlichkeitsarbeit / 650 Management und unterstützende Tätigkeiten
RVK-Classification:ST 610
URN:urn:nbn:de:bvb:473-opus4-5741
Document Type:Doctoral Theses
Language:English
Publishing Institution:Otto-Friedrich-Universität Bamberg
Release Date:2012/10/08

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