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Against the backdrop of numerous security breaches and cyber-attacks, organizations need to take measures to secure their data and information. However, the well-known management system standard ISO/IEC 27001 for information security has shown a lower adoption rate – in terms of annual ISO survey data – than was previously expected by scholars and practitioners. Through the lens of Rogers' diffusion of innovation theory, we consider the adoption of ISO/IEC 27001 as a 'preventive innovation' and aim to identify factors that help gain a better understanding of its adoption. Therefore, we conducted a survey among German organizations on the use and impact of management system standards, explicitly distinguishing between organizations that implement ISO/IEC 27001 and those that are additionally certified against this standard. This study provides insights and contributes to an advanced understanding of motives, impacts, barriers, and useful measures to increase adoption of ISO/IEC 27001. Our findings may be useful to organizations considering the adoption of this management system standard, to certification bodies providing certification services, and to policymakers seeking means to improve information security in organizations.
Harmonized and interoperable national Quality Infrastructure (QI) systems are essential for fostering cooperation, promoting mutual trust, and facilitating trade. The true potential of the QI is realized when its elements and actors are seamlessly integrated into a cohesive digital QI ecosystem. Recent developments towards industrial international data spaces enable such an ecosystem but require the integration of QI principles. Recognizing the lack of such a platform, Quality-X aims at setting the stage for the implementation of a QI ecosystem in international data spaces (IDS), GAIA-X and related German and European projects dedicated to secure data sharing. Quality-X is not about the construction of a platform; it is the creation of an inclusive QI ecosystem with harmonized interfaces. Instead of imposing rigid data structures, it prioritizes interoperability. Through the utilization of Decentralized Identifiers (DIDs), Verifiable Credentials, and Identity Hubs, Quality-X seeks seamless interactions across diverse service provider systems.
This white paper introduces the concept and vision of Quality-X and discusses the general prerequisites for integrating QI processes within data spaces. Further on, we introduce existing testbeds, which will serve as an experimental proving ground for exploring various use cases related to the implementation of the vision of a QI-Digital.
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Harmonisierte und interoperable nationale Qualitätsinfrastrukturen (QI) sind für die Förderung der Zusammenarbeit, des gegenseitigen Vertrauens und der Erleichterung des Handels unerlässlich. Das wahre Potenzial der QI kommt zum Tragen, wenn ihre Elemente und Akteure nahtlos in ein kohärentes digitales QI-Ökosystem integriert werden. Die jüngsten Entwicklungen hin zu industriellen internationalen Datenräumen ermöglichen ein solches Ökosystem, erfordern jedoch die Integration von QI-Prinzipien. Angesichts des Fehlens einer solchen Plattform zielt Quality-X darauf ab, die Voraussetzungen für die Umsetzung eines QI-Ökosystems in internationalen Datenräumen (IDS), GAIA-X und verwandten deutschen und europäischen Projekten zum sicheren Datenaustausch zu schaffen. Bei Quality-X geht es nicht um den Aufbau einer Plattform, sondern um die Schaffung eines umfassenden QI-Ökosystems mit harmonisierten Schnittstellen. Anstatt starre Datenstrukturen aufzuerlegen, steht die Interoperabilität im Vordergrund. Durch die Verwendung von dezentralen Identifikatoren (DIDs), überprüfbaren Berechtigungsnachweisen und Identitäts-Hubs strebt Quality-X eine nahtlose Interaktion zwischen verschiedenen Systemen von Dienstleistern an.
Dieses Whitepaper stellt das Konzept und die Vision von Quality-X vor und erörtert die allgemeinen Voraussetzungen für die Integration von QI-Prozessen in Datenräumen. Darüber hinaus stellen wir bestehende Testbeds vor, die als experimentelles Versuchsfeld für die Erforschung verschiedener Anwendungsfälle im Zusammenhang mit der Umsetzung der Vision einer QI-Digital dienen sollen.
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Africa. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2023. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
O3BET Quality Protocols
(2023)
Presentation of the process-oriented approach for the development of the quality protocolls (standard operation procedures and work instructions) for the O3BETs. O3BETs are innovative testing facilities for building envelopes which are developed in the course of the Metabuilding Labs EU Horizon 2020 project.
Der Vortrag stellt die Arbeiten der BAM in der Initiative QI-Digital vor, in deren Rahmen Lösungen für eine moderne und digitale Qualitätsinfrastruktur entwickelt werden. Schwerpunkt liegt auf dem zentralen Werkzeug Quality-X sowie dem Pilotprojekt "Moderne Qualitätssicherung in der Additiven Fertigung".
The presentation provides an overview and introduction to the need and drivers for the digital transformation of the quality infrastructure (QI). It illustrates the tools and processes that are the fundation of a digital QI and how the initiatve QI-Digital aims at developing accordant solutions. Special emphasis is given to the pilot projects at BAM.
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in North Macedonia. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Croatia. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in the United Kingdom. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in New Zealand. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in West Africa. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Mexico. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Peru. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
This presentation summarizes major findings from an international study in 16 countries and regions on digital transformation in conformity assessment bodies such as testing and calibration laboratories or certification and inspection bodies. It draws from survey data of 1.476 participants and specifically highlights findings on the digital maturity of the organizations, providing an international comparison.
Der Vortrag stellt die Initiative QI-Digital vor, deren Ziel es ist, Lösungen für eine moderne, digitale Qualitätsinfrastruktur (QI) zu entwickeln. Dabei wird insbesondere auf den das praxisnahe Pilotprojekt der Qualitätssicherung in der additiven Fertigung eingegangen und aufgezeigt, wie digitale QI-Werkzeuge wie Smart Standards, digitale Zertifikate und Kalibrierscheine, eine QI-Cloud und der digitale Produktpass zu einer vernetzten und vertrauenswürdigen Qualitätssicherung beitragen.
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Singapore. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
This study is part of a global project that covers various other countries (see www.qi-fokus.de).
„Made in Germany“ steht für Vertrauen in Qualität und Sicherheit, das auch in der digitalen und grünen Transformation gelten soll. In einer zunehmend digitalisierten Welt muss auch die Qualitätssicherung von Produkten, Prozessen und Dienstleistungen neu gedacht werden. Ziel der Initiative QI-Digital ist es, Lösungen für eine moderne, digitale Qualitätsinfrastruktur (QI) zu schaffen. Im Vortrag wird die Vision einer QI-Digital skizziert, und es werden die nötigen Werkzeuge sowie das Vorgehen der Initiative mithilfe dreier Pilotprojekte dargestellt.
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Colombia. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on Colombian CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Spain. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on Spanish CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Brazil. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on Brazilian CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
The COVID-19 pandemic posed new and manifold challenges to organizations and their operations worldwide. Conformity assessment bodies (CABs), such as testing or medical laboratories, certification, and inspection bodies, were also affected by the associated disruptions. Their role in this crisis is highly relevant, as CABs are essential pillars of the quality infrastructure: their activities ensure that products and services meet requirements as defined in standards and regulations, thereby contributing to their safety and reliability. The question arises of how CABs and their operations were affected by the pandemic and how they responded. To this end, we present the results of an international survey of 986 CABs of all types in Germany, the UK, Italy, and New Zealand. Overall, CABs reported, on average, a reduction in demand for their services during the pandemic, facing restrictions in all countries. In addition, the pandemic had an overall negative impact on the CABs’ investment and innovation activities. However, investments in digital infrastructure were increased as a countermeasure, with CABs reporting a higher need for digitalization. The paper highlights and discusses results from in-depth analyses relevant to policymakers and industry alike.
„Made in Germany“ steht für Vertrauen in Qualität und Sicherheit, das auch in der digitalen und grünen Transformation gelten soll. In einer zunehmend digitalisierten Welt muss auch die Qualitätssicherung von Produkten, Prozessen und Dienstleistungen neu gedacht werden. Ziel der Initiative QI-Digital ist es, die bewährte Qualitätsinfrastruktur (QI) noch besser zu machen. Für eine moderne und effiziente Qualitätssicherung. Die zentralen Akteure der deutschen QI haben sich in QI-Digital zusammengeschlossen, um konkrete Lösungen für innovative Anwendungsfälle zu entwickeln. Dabei ist ein ganzheitlicher und praxisbezogener Ansatz wichtig, in dem ein weiter Kreis interessierter Stakeholder aktiv eingebunden wird.
Im Kurzvortrag wird die Initiative, inkl. ihrer Akteure, Ziele, Projekte und Beteiligungsmöglichkeiten vorgestellt.
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in the Netherlands. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on Dutch CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Latvia. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on Latvian CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Germany. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on German CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Ireland. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on Irish CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
Global Status and Trends in Digital Transformation and Conformity Assessment – The Case of Germany
(2022)
This presentation summarizes findings from the first comprehensive study on digitalization in conformity assessment worldwide. The reults are based on data from a survey among conformity assessment bodies (CABs) in Germany conducted in 2022, as well as some first insights from Latin American countries. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on CABs is part of a global project that covers various countries (see www.qi-fokus.de).
This report summarizes findings from the first comprehensive study on digitalization in conformity assessment in Italy. The reults are based on data from a survey among conformity assessment bodies (CABs) conducted in 2022. It highlights the digital maturity of the organizations, the motives, benefits and obstacles of digital transformation as well as the actual technology trends.
The study on Italian CABs is part of a global project that covers various other countries (see www.qi-fokus.de).
Global supply chains rely on the compliance and safety of their products, processes, and facilities. These vital services (often referred to as ‘quality assurance’ or ‘conformity assessment’ services) are provided by Conformity Assessment Bodies (CABs). This empirical study explores the impact of the COVID-19 pandemic on CABs as well as their response to the resulting challenges. Data was gathered through an online survey among all accredited CABs in Germany, which resulted in 555 valid responses. Taking a resilience perspective, we reveal that CABs were hit hard by the disruptions caused by the pandemic, albeit to different degrees, in part due to their type of services, size, and sectors served. Furthermore, we find that contingency plans do not directly cushion order declines (as the main indicator of the economic impact of the pandemic) but rather indirectly through helping CABs respond more quickly, which in turn mitigates their order declines. However, our results show that contingency plans can also have adverse effects if they hinder flexible reaction to the crisis. The findings of our study help managers and policymakers learn from the COVID-19 pandemic and improve the resilience of the conformity assessment sector and quality assurance in the event of future crises.
The services of Conformity Assessment Bodies (CABs) are essential to provide for trust in and safety of digital products and services by demonstrating that requirements from standards are met. Thus, it is vital that CABs are ready to fulfil their tasks also in the digital transformation, having the necessary capabilities and resources. Our study is the first to comprehensively assess the digital maturity in the CA industry and to provide some insights into the readiness of the industry to support and at the same time benefit from the digital age. To this end, we developed and implemented a digital maturity model tailored to the CA industry. In this paper, we present first results from our survey among 354 accredited CABs in Germany. With our research we contribute to better understand the digital transformation and maturation of CABs along distinctive stages. The findings suggest that the transformation process in the CA industry is just at the beginning, with the majority of CABs still in early stages of digital maturity. Also, only a few of them already exploit the latest digital technologies and applications like artificial intelligence, blockchain or big data analytics. Nevertheless, CABs regard digitalization as a big
opportunity – for themselves and their industry.
Digitalisierung in der Konformitätsbewertung - Einblicke aus unserer internationalen QI-FoKuS-Studie
(2022)
Die Präsentation enthält Informationen zur internationalen Studie der BAM zum Thema Digitalisierung in der Konformitätsbewertung, insbesondere erste Ergebnisse aus Deutschland. Sie zeigt u.a. die digitale Reife der teilnehmenden Prüflaboratorien und Zertifizierungsstellen sowie technologische Trends.
In 2019 the Bundesanstalt für Materialforschung und –prüfung (BAM) conducted a benchmarking to compare the operations of European accreditation bodies and to identify best practices, with the aim of improving key processes in accreditation. Ten European accreditation bodies attended the comparison, four of which had already taken part in the pilot phase of the benchmarking project, which was conducted in 2017 by the German accreditation body Deutsche Akkreditierungsstelle GmbH (DAkkS) and BAM.
The study, designed to examine and compare the operation of accreditation bodies in Europe, used a management tool called Process Maturity Benchmarking Tool, which was especially elaborated and validated for this purpose in the pilot phase, in order to determine the values of indicators, thus enabling a comparison of the accreditation bodies despite different operational processes and organizational forms. The management tool is based on the analysis of selected processes with high relevance for the operation of accreditation bodies. The processes are derived from a process map designed for accreditation bodies in a universally applicable way. The indicators used to characterize the processes come from two sources: The first source relates to data already available from internal databases, reports, financial audits, and others. The second source is derived from the self-evaluation of process maturity performed by the accreditation bodies. The criteria for evaluating process maturities were designed by applying the criteria of the EFQM excellence model 2013 of the European Foundation for Quality Management (EFQM) to the processes identified in the process map.
The results of the analysis were presented to and discussed with representatives of the ten accreditation bodies at a Results-Workshop that took place at BAM on 21/22 January 2020.
Despite the increasing relevance of cybersecurity for companies’ performance, there is limited research on the adoption of ISO/IEC 27001, an international information security management standard. The aim of our study is to expand this limited body of literature. First, we analyse the influence of companies’ networks on the adoption of ISO/IEC 27001 as an organisational innovation based on firm website data and their hyperlinks, using the entire population of ISO/IEC 27001 certified firms identified via web mining. Second, we validate the method of constructing and analysing companies’ “digital layer” following the call for new methodological approaches to study the organisational adoption of innovations. Our findings reveal that companies' decision to adopt ISO/IEC 27001 increases significantly with their number of linkages to other companies and to those having the same certificate. Finally, their cognitive and organisational distances to linked partners have the expected inverted u-shaped influence on their own adoption decision.
QI-Digital ist eine Initiative der BAM gemeinsam mit den zentralen Akteuren der Qualitätsinfrastruktur (QI) in Deutschland. Sie zielt darauf ab, gemeinsam Lösungen für eine moderne QI vor dem Hintergrund der zunehmenden Digitalisierung zu entwickeln. Im Vortrag wird ein Überblick zu den Zielen und Maßnahmen im Projekt gegeben, insbesondere hinsichtlich der beiden BAM-Use Cases „Additive Fertigung“ und „Sichere und verlässliche Wasserstofftankstelle“ sowie der QI-Cloud, die ein wesentlicher Baustein für das strukturelle Fundament einer QI-Digital darstellt.
Impact of the COVID-19 Pandemic on Conformity Assessment: Insights from a Multinational Study
(2021)
The COVID-19 pandemic has posed new and manifold challenges to organizations and their operations worldwide. Conformity assessment bodies (CABs), such as testing or medical laboratories, certification, and inspection bodies, are also affected by the associated disruptions. Their situation in this crisis is highly relevant, as CABs are essential pillars of the quality infrastructure: Their activities ensure that products and services meet requirements as defined in standards and regulations, thereby contributing to their safety and reliability. Considering the roles and functions of CABs in economy, health, and innovation, the question arises how CABs and their operations were affected by the pandemic and how they responded. To this end, we present the results of an international survey of 986 CABs of all types in Germany, the UK, Italy, and New Zealand. Overall, CABs reported on average a negative development of demand during the pandemic, facing restrictions in all countries. In addition, the pandemic had overall negative impact on the CABs’ investment and innovation activities. However, investments in digital infrastructure were increased as countermeasure, with CABs reporting an increased need for digitalization. Resources relevant to organizational resilience were available to different extents, affecting the speed of response to the challenges of the pandemic. The paper highlights and discusses results from in-depth analyses, which are relevant for policy makers and industry alike.
Impact of the COVID-19 Pandemic on Conformity Assessment: Insights from a Multinational Study
(2021)
The COVID-19 pandemic has posed new and manifold challenges to organizations and their operations worldwide. Conformity assessment bodies (CABs), such as testing or medical laboratories, certification, and inspection bodies, are also affected by the associated disruptions. Their situation in this crisis is highly relevant, as CABs are essential pillars of the quality infrastructure: Their activities ensure that products and services meet requirements as defined in standards and regulations, thereby contributing to their safety and reliability. Considering the roles and functions of CABs in economy, health, and innovation, the question arises how CABs and their operations were affected by the pandemic and how they responded. To this end, we present the results of an international survey of 986 CABs of all types in Germany, the UK, Italy, and New Zealand. Overall, CABs reported on average a negative development of demand during the pandemic, facing restrictions in all countries. In addition, the pandemic had overall negative impact on the CABs’ investment and innovation activities. However, investments in digital infrastructure were increased as countermeasure, with CABs reporting an increased need for digitalization. Resources relevant to organizational resilience were available to different extents, affecting the speed of response to the challenges of the pandemic. The paper highlights and discusses results from in-depth analyses, which are relevant for policy makers and industry alike.
Despite the growing dependence of companies on information technology and the increasingly negative impact of security incidents worldwide, there is little research on the management of information security at the company level. This paper seeks to expand knowledge on the implementation of an information security management system based on the widely used international standard ISO/IEC 27001. We present motives, experienced impacts, and obstacles related to ISO/IEC 27001 implementation using data from a survey of 125 ISO/IEC 27001 certified companies in Germany. Since adoption rates vary between ICT and non-ICT sector companies, we highlight sector-related variations. We classify the adoption of this standard as a preventive organizational innovation and apply Structural Equation Modeling to unearth explanations for the comparatively low adoption of this management system standard among companies outside the ICT sector. We, therefore, derive recommendations for policymakers, standardization, and certification bodies to foster its diffusion.
The COVID-19 pandemic has posed new and manifold challenges to organizations and their operations worldwide. Conformity assessment bodies (CABs), such as testing or medical laboratories, certification, and inspection bodies, which are a key part of the Quality Infrastructure and constitute central pillars for trade, health and the innovation system, are also affected by the associated disruptions. However, their services matter more than ever.
We present the results of an international survey of 986 CABs of all types in Germany, the UK, Italy, and New Zealand to highlight and compare economic impacts, the resilience of this industry as well as issues of digitalization.
Informationssicherheit in deutschen Unternehmen: Ergebnisse der QI-FoKuS Umfrage zur ISO/IEC 27001
(2021)
Ergebnisvorstellung im mitgliederexklusiven Webinar der Deutschen Gesellschaft für Qualität (DGQ) zur Studie: "Nutzung und Wirkung von einem ISMS nach ISO/IEC 27001". Neben Zweck und Design der Studie werden sowohl Hürden bei der Implementierung, fördernde Maßnahmen, die Anwender nützlich finden und die Frage, warum Firmen diese Norm nicht nutzen, erörtert.
This study was designed to examine and compare the operation of accreditation bodies in Europe. A management tool, the Process Maturity Benchmarking Tool (PMBT), was elaborated and validated by applying it to various accreditation bodies. By applying the tool, the values of indicators were determined, thus enabling a comparison of the accreditation bodies despite different operational processes and organizational forms.
The management tool PMBT is based on the analysis of selected processes with high relevance for the operation of accreditation bodies. The processes are derived from a process map designed for accreditation bodies in a universally applicable way. The indicators used to characterize the processes come from two sources: The first source relates to data already available from internal databases, reports, financial audits etc. The second source is derived from a self-evaluation of process maturity performed by the accreditation bodies. The criteria for evaluating process maturity were designed by applying the criteria of the EFQM excellence model 2013 of the European Foundation for Quality Management (EFQM) to the processes identified in the process map.
The project Comparison of the Operation of Accreditation Bodies in Europe comprised three stages. In the first stage, the processes of accreditation bodies were systematically analyzed. A process map was developed and processes of special relevance for the performance of accreditation bodies were identified and underpinned by indicators as described above. In the second stage, the processes of the German accreditation body DAkkS were assigned to the tool. This stage was used to check and modify the indicators when necessary. In the third stage, the transferability of the model was analyzed by extension to seven other accreditation bodies operating in Europe. The third stage of the project ended with a workshop attended by the eight accreditation bodies, which was used to present and discuss the results of the comparison and to identify best practices.
Accreditation is one of the pillars of a national Quality Infrastructure, as the competence of conformity assessment bodies is assured through accreditation performed by accreditation bodies. To compare the operation of accreditation bodies in Europe and to identify best practices, a management tool, the Process Maturity Benchmarking Tool, was developed and validated by applying it to European accreditation bodies. The benchmarking project comprised two major phases: In the first phase, the processes of accreditation bodies were systematically analyzed. A process map was developed, and processes of special relevance were identified and underpinned by indicators. In the second phase, the practical applicability of the theoretical model was demonstrated by analyzing the processes of eight European accreditation bodies. The results of this comparative assessment were subsequently discussed in a workshop with experts from those accreditation bodies, giving the opportunity to identify best practices.
This article has a twofold objective. First, to present a method to benchmark European accreditation bodies, based on the European Foundation for Quality Management excellence model. The successful application of the Process Maturity Benchmarking Tool gives evidence that it is a suitable and capable management tool to assess the processes of the European accreditation bodies and to benchmark them. Second, the article presents the results of the first adaption of the Process Maturity Benchmarking Tool. A general trend of process maturity was identified: While processes based on stakeholder involvement tend to have an overall lower maturity on average, internal processes are more mature.
Das Ziel der Initiative QI-FoKuS ist es, eine Datenbasis für neue wissenschaftliche Erkenntnisse zu Einflussfaktoren und Effekten in der Konformitätsbewertung und Akkreditierung zu schaffen und hierbei insbesondere auch auf aktuelle Trends und Entwicklungen einzugehen. Von Januar bis März 2020 wurden in einer Online-Erhebung Unternehmen verschiedener Branchen und Größenklassen in Deutschland zur Nutzung und den Wirkungen ihres zertifizierten Managementsystems für Informationssicherheit nach ISO/IEC 27001 befragt. Es konnten 125 vollständig ausgefüllte Fragebögen für die vorliegende Studie ausgewertet werden.