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Whereas human factors (HF) in the non-destructive testing (NDT) of metallic components are a poorly investigated topic (in comparison to other industrial fields such as aviation), HF in the inspection of concrete components are even less known. Studies have shown that there is always some variability between individuals in their inspection results and that HF affect the reliability of NDT inspections. The aim of the ongoing WIPANO project is to draft a standard for a holistic reliability assessment, with concrete inspection as one case study. This includes also the HF. A human-oriented Failure Modes and Effects Analysis (FMEA) was carried out to do the following: a) identify possible human-related risks in tunnel inspection processes using a laser scan method (including data collection,evaluation, and assessment of tunnel damage) and b) evaluate these human-related risks as regards their possible causes, consequences and probability of occurrence – in addition with respect to existing and possible preventive measures. The results show that the causes for possible failures can lie within people, the physical environment, technology, organisation, and extra-organisational environment. Whereas current preventive measures rely mostly on the individual and quality management practices, there is potential for even larger improvement at the organisational and extra-organisational level. The FMEA results were also used to develop a quantification method to further understand the HF in tunnel inspection, which could possibly be included in the information into the overall reliability assessment. The usage of qualitative and quantitative data collected through the human-FMEA within the proposed quantification method shows promise that HF can be quantified and could offer broader understanding of HF influences on inspection in various industries
Reliability of NDT is affected by human factors, which have thus far received the least amount of attention in the reliability assessments. With increased use of automation, in terms of mechanised testing (automation-assisted inspection and the corresponding evaluation of data), higher reliability standards are believed to have been achieved. However, human inspectors, and thus human factors, still play an important role throughout this process and the risks involved in this application are unknown. The aim of this study was to explore for the first time the risks associated with mechanised NDT and find ways of mitigating their effects on the inspection performance. Hence, the objectives were to identify and Analyse potential risks in mechanised NDT and devise measures against them. To address those objectives, a risk assessment in form of a Failure Modes and Effects Analysis (FMEA) was conducted. This analysis revealed potential for failure during both the acquisition and evaluation of NDT data that could be assigned to human, technology, and organisation. Since the existing preventive measures were judged to be insufficient to defend the system from identified failures, new preventive measures were suggested.