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Ultrasonic phased array is, currently, the technology which is being applied as the solution to a lot of inspection problems. The perceived benefits are seen to be worth the outlay on equipment and specialised personnel. Yet, there is a source of knowledge, freely available, which can also deliver immediate benefits, through more reliable inspection results, and consequently increased client confidence, but which is largely ignored by the greater part of the NDT community. This talk will review the latest Human Factors knowledge and provide practical illustrations of how companies can use it to improve their competitive edge.