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Human factors (HF) are little understood, and particularly in non-destructive testing (NDT) experimental data is rare, samples are often small, and statistical methods are rarely used to evaluate results. HF have been widely implicated in major occurrences of technical failure, for example at North Anna Power Plant and on United Airlines Flight 232. Understanding HF is vital for reliable detection and prevention of failures. Reliability assessments, though known to be affected by intrinsic capability, application factors, and HF, have thus far only concentrated to a sufficient degree on intrinsic capability. The addition of HF to that assessment has proven difficult due to the lack of a method of quantifying HF. This paper presents the first attempt from a psychological perspective to quantify HF from qualitative data.
HF data was derived from qualitative human-oriented Failure Modes and Effects Analysis (Human-FMEA) workshops for visual inspection of tunnels by laser scanning and for ultrasonic testing of welds. Data was collected on human failure modes, causes, consequences and preventive measures, as well as eliciting a risk priority number (RPN). Using this data, a system of quantitative weightings was created to allocate errors to inductively derived HF categories for further allocation to existing HF categorisation models.
This weighting model proved useful for creating quantitative summaries of HF, informing and validating qualitative FMEA results, and comparing existing HF categorisation models. Further potential lies within a planned interface to quantitative reliability assessment methods such as POD (Probability of Detection). While providing quantifications, the method retains a qualitative and holistic nature, can, thus, bridge the gap between psychological and engineering concerns of HF and reliability, contributing to future interdisciplinary work.
Whereas human factors (HF) in the non-destructive testing (NDT) of metallic components are a poorly investigated topic (in comparison to other industrial fields such as aviation), HF in the inspection of concrete components are even less known. Studies have shown that there is always some variability between individuals in their inspection results and that HF affect the reliability of NDT inspections. The aim of the ongoing WIPANO project is to draft a standard for a holistic reliability assessment, with concrete inspection as one case study. This includes also the HF. A human-oriented Failure Modes and Effects Analysis (FMEA) was carried out to do the following: a) identify possible human-related risks in tunnel inspection processes using a laser scan method (including data collection,evaluation, and assessment of tunnel damage) and b) evaluate these human-related risks as regards their possible causes, consequences and probability of occurrence – in addition with respect to existing and possible preventive measures. The results show that the causes for possible failures can lie within people, the physical environment, technology, organisation, and extra-organisational environment. Whereas current preventive measures rely mostly on the individual and quality management practices, there is potential for even larger improvement at the organisational and extra-organisational level. The FMEA results were also used to develop a quantification method to further understand the HF in tunnel inspection, which could possibly be included in the information into the overall reliability assessment. The usage of qualitative and quantitative data collected through the human-FMEA within the proposed quantification method shows promise that HF can be quantified and could offer broader understanding of HF influences on inspection in various industries
Whereas human factors (HF) in the non-destructive testing (NDT) of metallic components are a poorly investigated topic (in comparison to other industrial fields such as aviation), HF in the inspection of concrete components are even less known. Studies have shown that there is always some variability between individuals in their inspection results and that HF affect the reliability of NDT inspections. The aim of the ongoing WIPANO project is to draft a standard for a holistic reliability assessment, with concrete inspection as one case study. This includes also the HF. A human-oriented Failure Modes and Effects Analysis (FMEA) was carried out to do the following: a) identify possible human-related risks in tunnel inspection processes using a laser scan method (including data collection,evaluation, and assessment of tunnel damage) and b) evaluate these human-related risks as regards their possible causes, consequences and probability of occurrence – in addition with respect to existing and possible preventive measures. The results show that the causes for possible failures can lie within people, the physical environment, technology, organisation, and extra-organisational environment. Whereas current preventive measures rely mostly on the individual and quality management practices, there is potential for even larger improvement at the organisational and extra-organisational level. The FMEA results were also used to develop a quantification method to further understand the HF in tunnel inspection, which could possibly be included in the information into the overall reliability assessment. The usage of qualitative and quantitative data collected through the human-FMEA within the proposed quantification method shows promise that HF can be quantified and could offer broader understanding of HF influences on inspection in various industries.