S Qualitätsinfrastruktur
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Organisationseinheit der BAM
Global supply chains rely on the compliance and safety of their products, processes, and facilities. These vital services (often referred to as ‘quality assurance’ or ‘conformity assessment’ services) are provided by Conformity Assessment Bodies (CABs). This empirical study explores the impact of the COVID-19 pandemic on CABs as well as their response to the resulting challenges. Data was gathered through an online survey among all accredited CABs in Germany, which resulted in 555 valid responses. Taking a resilience perspective, we reveal that CABs were hit hard by the disruptions caused by the pandemic, albeit to different degrees, in part due to their type of services, size, and sectors served. Furthermore, we find that contingency plans do not directly cushion order declines (as the main indicator of the economic impact of the pandemic) but rather indirectly through helping CABs respond more quickly, which in turn mitigates their order declines. However, our results show that contingency plans can also have adverse effects if they hinder flexible reaction to the crisis. The findings of our study help managers and policymakers learn from the COVID-19 pandemic and improve the resilience of the conformity assessment sector and quality assurance in the event of future crises.
The COVID-19 pandemic posed new and manifold challenges to organizations and their operations worldwide. Conformity assessment bodies (CABs), such as testing or medical laboratories, certification, and inspection bodies, were also affected by the associated disruptions. Their role in this crisis is highly relevant, as CABs are essential pillars of the quality infrastructure: their activities ensure that products and services meet requirements as defined in standards and regulations, thereby contributing to their safety and reliability. The question arises of how CABs and their operations were affected by the pandemic and how they responded. To this end, we present the results of an international survey of 986 CABs of all types in Germany, the UK, Italy, and New Zealand. Overall, CABs reported, on average, a reduction in demand for their services during the pandemic, facing restrictions in all countries. In addition, the pandemic had an overall negative impact on the CABs’ investment and innovation activities. However, investments in digital infrastructure were increased as a countermeasure, with CABs reporting a higher need for digitalization. The paper highlights and discusses results from in-depth analyses relevant to policymakers and industry alike.
Various microlevel circular economy indicators for assessing sustainability and, partly, additional sustainability characteristics have been developed, but an integrated solution considering the environmental, social, and economic pillars remains a research gap. Method: Based on a multimethod approach, including surveys and the analysis of existing sustainability assessment methodologies and standards, this paper proposes a concept for a multidimensional circular economy indicator tailored to public procurers. It relies on attractive existing building blocks including: the ecological scarcity method, European and international sustainability standards and indicators,and the STAR-ProBio-IAT concept. Results: This article presents the concept of the composite indicator Triple-C, consisting of 20 elements and aimed at facilitating sustainable circular public procurement. It is intended to be incorporated into software that facilitates sustainable product decisions among public procurers in Germany. Conclusions: We propose a generic indicator concept covering all three (environmental, social, and economic) sustainability pillars. More research and additional standards are needed to develop the Triple-C concept further into product-specific applications.