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Accreditation in Europe: Benchmarking the operations of European accreditation bodies using an innovative management tool

  • Accreditation is one of the pillars of a national Quality Infrastructure, as the competence of conformity assessment bodies is assured through accreditation performed by accreditation bodies. To compare the operation of accreditation bodies in Europe and to identify best practices, a management tool, the Process Maturity Benchmarking Tool, was developed and validated by applying it to European accreditation bodies. The benchmarking project comprised two major phases: In the first phase, the processes of accreditation bodies were systematically analyzed. A process map was developed, and processes of special relevance were identified and underpinned by indicators. In the second phase, the practical applicability of the theoretical model was demonstrated by analyzing the processes of eight European accreditation bodies. The results of this comparative assessment were subsequently discussed in a workshop with experts from those accreditation bodies, giving the opportunity to identify bestAccreditation is one of the pillars of a national Quality Infrastructure, as the competence of conformity assessment bodies is assured through accreditation performed by accreditation bodies. To compare the operation of accreditation bodies in Europe and to identify best practices, a management tool, the Process Maturity Benchmarking Tool, was developed and validated by applying it to European accreditation bodies. The benchmarking project comprised two major phases: In the first phase, the processes of accreditation bodies were systematically analyzed. A process map was developed, and processes of special relevance were identified and underpinned by indicators. In the second phase, the practical applicability of the theoretical model was demonstrated by analyzing the processes of eight European accreditation bodies. The results of this comparative assessment were subsequently discussed in a workshop with experts from those accreditation bodies, giving the opportunity to identify best practices. This article has a twofold objective. First, to present a method to benchmark European accreditation bodies, based on the European Foundation for Quality Management excellence model. The successful application of the Process Maturity Benchmarking Tool gives evidence that it is a suitable and capable management tool to assess the processes of the European accreditation bodies and to benchmark them. Second, the article presents the results of the first adaption of the Process Maturity Benchmarking Tool. A general trend of process maturity was identified: While processes based on stakeholder involvement tend to have an overall lower maturity on average, internal processes are more mature.zeige mehrzeige weniger

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Metadaten
Autor*innen:Tilman Denkler
Dokumenttyp:Zeitschriftenartikel
Veröffentlichungsform:Verlagsliteratur
Sprache:Englisch
Titel des übergeordneten Werkes (Englisch):Accreditation and Quality Assurance
Jahr der Erstveröffentlichung:2021
Organisationseinheit der BAM:S Qualitätsinfrastruktur
S Qualitätsinfrastruktur / S.2 Digitalisierung der Qualitätsinfrastruktur
Veröffentlichende Institution:Bundesanstalt für Materialforschung und -prüfung (BAM)
Verlag:Springer Nature
Verlagsort:Jersey City, NJ 07302, USA
Jahrgang/Band:26
Ausgabe/Heft:1
Erste Seite:47
Letzte Seite:57
DDC-Klassifikation:Naturwissenschaften und Mathematik / Chemie / Analytische Chemie
Freie Schlagwörter:Akkreditierung
Accreditation; Benchmarking; EFQM Excellence Modell; Quality Infrastructure; Total Quality Management
Themenfelder/Aktivitätsfelder der BAM:Chemie und Prozesstechnik
DOI:10.1007/s00769-021-01459-7
URN:urn:nbn:de:kobv:b43-521706
Verfügbarkeit des Dokuments:Datei für die Öffentlichkeit verfügbar ("Open Access")
Lizenz (Deutsch):License LogoCreative Commons - CC BY - Namensnennung 4.0 International
Datum der Freischaltung:01.03.2021
Referierte Publikation:Ja
Datum der Eintragung als referierte Publikation:18.03.2021
Schriftenreihen ohne Nummerierung:Wissenschaftliche Artikel der BAM
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