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Impact of the COVID-19 Pandemic on Conformity Assessment: Insights from a Multinational Study

  • The COVID-19 pandemic has posed new and manifold challenges to organizations and their operations worldwide. Conformity assessment bodies (CABs), such as testing or medical laboratories, certification, and inspection bodies, are also affected by the associated disruptions. Their situation in this crisis is highly relevant, as CABs are essential pillars of the quality infrastructure: Their activities ensure that products and services meet requirements as defined in standards and regulations, thereby contributing to their safety and reliability. Considering the roles and functions of CABs in economy, health, and innovation, the question arises how CABs and their operations were affected by the pandemic and how they responded. To this end, we present the results of an international survey of 986 CABs of all types in Germany, the UK, Italy, and New Zealand. Overall, CABs reported on average a negative development of demand during the pandemic, facing restrictions in all countries. InThe COVID-19 pandemic has posed new and manifold challenges to organizations and their operations worldwide. Conformity assessment bodies (CABs), such as testing or medical laboratories, certification, and inspection bodies, are also affected by the associated disruptions. Their situation in this crisis is highly relevant, as CABs are essential pillars of the quality infrastructure: Their activities ensure that products and services meet requirements as defined in standards and regulations, thereby contributing to their safety and reliability. Considering the roles and functions of CABs in economy, health, and innovation, the question arises how CABs and their operations were affected by the pandemic and how they responded. To this end, we present the results of an international survey of 986 CABs of all types in Germany, the UK, Italy, and New Zealand. Overall, CABs reported on average a negative development of demand during the pandemic, facing restrictions in all countries. In addition, the pandemic had overall negative impact on the CABs’ investment and innovation activities. However, investments in digital infrastructure were increased as countermeasure, with CABs reporting an increased need for digitalization. Resources relevant to organizational resilience were available to different extents, affecting the speed of response to the challenges of the pandemic. The paper highlights and discusses results from in-depth analyses, which are relevant for policy makers and industry alike.zeige mehrzeige weniger

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Autor*innen:Claudia KochORCiD, Parsa Asna AshariORCiD, Mona MirtschORCiD, K. Blind, P. Castka
Persönliche Herausgeber*innen:K. Jakobs
Dokumenttyp:Beitrag zu einem Tagungsband
Veröffentlichungsform:Verlagsliteratur
Sprache:Englisch
Titel des übergeordneten Werkes (Englisch):Joint Proceedings EURAS 2021 - Standardisation and Innovation SIIT 2021 The Past, Present and Future of ICT Standardisation
Jahr der Erstveröffentlichung:2021
Organisationseinheit der BAM:S Qualitätsinfrastruktur
S Qualitätsinfrastruktur / S.2 Digitalisierung der Qualitätsinfrastruktur
Herausgeber (Institution):RWTH Aachen
Verlag:Verlag Mainz
Erste Seite:379
Letzte Seite:398
DDC-Klassifikation:Naturwissenschaften und Mathematik / Chemie / Analytische Chemie
Freie Schlagwörter:COVID-19; Conformity assessment; Corona; Crisis; Digitalization; Laboratory; Pandemic; Quality infrastructure; Resilience
Themenfelder/Aktivitätsfelder der BAM:Chemie und Prozesstechnik
Veranstaltung:25th EURAS Annual Standardisation Conference – Standardisation and Innovation
Veranstaltungsort:Aachen, Germany
Beginndatum der Veranstaltung:05.09.2021
Enddatum der Veranstaltung:09.09.2021
ISSN:978-3-95886-421-4
Verfügbarkeit des Dokuments:Datei im Netzwerk der BAM verfügbar ("Closed Access")
Datum der Freischaltung:24.11.2021
Referierte Publikation:Nein
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