TY - CONF A1 - Denkler, Tilman T1 - Analysis of the operation of accreditation bodies in Europe N2 - The presentation gives an overview of the PMBT-Management tool and ist first application with eight European accreditation bodies. T2 - EUROLAB TCQA Meeting 2018 CY - Berlin, Germany DA - 15.11.2018 KW - Accreditation KW - EFQM Excellence Model KW - Benchmarking PY - 2018 AN - OPUS4-46613 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - RPRT A1 - Denkler, Tilman T1 - Comparison of the Operation of Accreditation Bodies in Europe - Final Report Pilot Phase N2 - This study was designed to examine and compare the operation of accreditation bodies in Europe. A management tool, the Process Maturity Benchmarking Tool (PMBT), was elaborated and validated by applying it to various accreditation bodies. By applying the tool, the values of indicators were determined, thus enabling a comparison of the accreditation bodies despite different operational processes and organizational forms. The management tool PMBT is based on the analysis of selected processes with high relevance for the operation of accreditation bodies. The processes are derived from a process map designed for accreditation bodies in a universally applicable way. The indicators used to characterize the processes come from two sources: The first source relates to data already available from internal databases, reports, financial audits etc. The second source is derived from a self-evaluation of process maturity performed by the accreditation bodies. The criteria for evaluating process maturity were designed by applying the criteria of the EFQM excellence model 2013 of the European Foundation for Quality Management (EFQM) to the processes identified in the process map. The project Comparison of the Operation of Accreditation Bodies in Europe comprised three stages. In the first stage, the processes of accreditation bodies were systematically analyzed. A process map was developed and processes of special relevance for the performance of accreditation bodies were identified and underpinned by indicators as described above. In the second stage, the processes of the German accreditation body DAkkS were assigned to the tool. This stage was used to check and modify the indicators when necessary. In the third stage, the transferability of the model was analyzed by extension to seven other accreditation bodies operating in Europe. The third stage of the project ended with a workshop attended by the eight accreditation bodies, which was used to present and discuss the results of the comparison and to identify best practices. KW - Accreditation KW - Benchmarking KW - Quality Infrastructure KW - EFQM Excellence Modell KW - Total Quality Management KW - Akkreditierung PY - 2019 SP - 1 EP - 82 AN - OPUS4-52172 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Introduction meeting FINAS - Analysis of the operation of accreditation bodies in Europe N2 - The long-term goal of the benchmarking project for European accreditation bodies is twofold: First of all, the project is supposed to help the European accreditation attending bodies to improve their processes by identifying best practices and by learning from others. Possibly Secondly, the results of the analysis can be used by the European Cooperation for Accreditation (EA) to identify differences in the operation of the European accreditation bodies and based on this knowledge to promote harmonization of accreditation activities in Europe. T2 - Kick-off at FINAS, Helsinki CY - Helsinki, Finland DA - 19.08.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-49046 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Introduction meeting accredia - Analysis of the operation of accreditation bodies in Europe N2 - The long-term goal of the benchmarking project for European accreditation bodies is twofold: First of all, the project is supposed to help the European accreditation attending bodies to improve their processes by identifying best practices and by learning from others. Possibly Secondly, the results of the analysis can be used by the European Cooperation for Accreditation (EA) to identify differences in the operation of the European accreditation bodies and based on this knowledge to promote harmonization of accreditation activities in Europe. T2 - Kick-off at Accredia, Milano CY - Mailand, Italy DA - 28.08.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-49047 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Introduction meeting PCA - Analysis of the operation of accreditation bodies in Europe N2 - The long-term goal of the benchmarking project for European accreditation bodies is twofold: First of all, the project is supposed to help the European accreditation attending bodies to improve their processes by identifying best practices and by learning from others. Possibly Secondly, the results of the analysis can be used by the European Cooperation for Accreditation (EA) to identify differences in the operation of the European accreditation bodies and based on this knowledge to promote harmonization of accreditation activities in Europe. T2 - Kick-off at PCA, Warsawa CY - Warsawa, Poland DA - 11.06.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-48678 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Introduction meeting NAH - Analysis of the operation of accreditation bodies in Europe N2 - The long-term goal of the benchmarking project for European accreditation bodies is twofold: First of all, the project is supposed to help the European accreditation attending bodies to improve their processes by identifying best practices and by learning from others. Possibly Secondly, the results of the analysis can be used by the European Cooperation for Accreditation (EA) to identify differences in the operation of the European accreditation bodies and based on this knowledge to promote harmonization of accreditation activities in Europe. T2 - Kick-off at NAH, Budapest CY - Budapest, Hungary DA - 19.06.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-48679 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Introduction meeting DANAK - Analysis of the operation of accreditation bodies in Europe N2 - The long-term goal of the benchmarking project for European accreditation bodies is twofold: First of all, the project is supposed to help the European accreditation attending bodies to improve their processes by identifying best practices and by learning from others. Possibly Secondly, the results of the analysis can be used by the European Cooperation for Accreditation (EA) to identify differences in the operation of the European accreditation bodies and based on this knowledge to promote harmonization of accreditation activities in Europe. T2 - Kick-off at DANAK, Copenhagen CY - Copenhagen, Denmark DA - 27.06.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-48680 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Introduction meeting CAI - Analysis of the operation of accreditation bodies in Europe N2 - The long-term goal of the benchmarking project for European accreditation bodies is twofold: First of all, the project is supposed to help the European accreditation attending bodies to improve their processes by identifying best practices and by learning from others. Possibly Secondly, the results of the analysis can be used by the European Cooperation for Accreditation (EA) to identify differences in the operation of the European accreditation bodies and based on this knowledge to promote harmonization of accreditation activities in Europe. T2 - Kick-off at CAI, Prag CY - Prag, Czech Republic DA - 07.07.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-48681 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Preparation meeting at the EA General AssemblyI - Analysis of the operation of accreditation bodies in Europe N2 - The 2nd benchmarking round of the project “Analysis of the operation of accreditation bodies in Europe” is envisaged for 2019. In contrast to the 1st round, the BAM will conduct this benchmarking solely without the DAkkS as partner. The 2nd round will make use of the Process Maturity Benchmarking Tool PMBT, the management tool which was developed for and applied in the 1st round. The PMBT will be optimized in advance based on the suggestions and experiences gathered in the benchmarking conducted in 2016. To discuss this adjustment a preparation meeting was conducted in the course of the EA GA in Rome. T2 - General Assembly of the Europeam Co-operation for Accreditation (EA) CY - Rome, Italy DA - 21.05.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-48682 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Presentation at AVIC-Workshop - Analysis of the operation of accreditation bodies in Europe N2 - Accreditation is one of the relevant tasks in a modern Quality Infrastructure, as the competence of conformity assessment bodies is assured through accreditation performed by accreditation bodies. To compare the operation of accreditation bodies in Europe and identify best practices a management tool was elaborated and validated by applying it to eight accreditation bodies. The tool made a comparison of the operations of the accreditation bodies possible, despite different sizes, operational processes and organizational forms. The benchmarking project comprised three stages. In the first stage, the processes of accreditation bodies were systematically analyzed. A process map was developed and processes of special relevance for the performance of accreditation bodies were identified and underpinned by indicators. In the second stage, the processes of the German accreditation body Deutsche Akkreditierungsstelle GmbH (DAkkS) were assigned to the tool. This validation stage was used to check and modify the indicators when necessary. In the third stage, the transferability of the model was analyzed by extension to seven other accreditation bodies operating in Europe. The third stage of the project resulted in a workshop attended by experts from the participating ABs, which was used to discuss the results of the comparison and to identify best practices. T2 - Visit & Workshop of NQI Lab SAMR/AVIC and BAM CY - Berlin, Germany DA - 29.10.2019 KW - Accreditation KW - Benchmarking PY - 2019 AN - OPUS4-49449 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER -