TY - CONF A1 - Mangelsdorf, Axel A1 - Denkler, Tilman ED - Jakobs, K. ED - De Vries, H.J. ED - Ganesh, A. ED - Gulacsi, A. ED - Soetert, I. T1 - Exploring business benefits of internationally recognized certifications - Empirical evidence from a global company survey N2 - We base our paper on data from a global company survey of certified companies carried out by the International Accreditation Forum (IAF) in 2010/11. We use multivariate Probit and ordered Probit models to analyze how company internal and external factors influence the perception of benefits from accredited certification. Benefits from accredited certification are divided into added value for the organization, increased sales and regulatory compliance. As for company external factors, we find that benefits from certification are higher for companies that went through a challenging certification process, had a competent certification body team, and are aware of the importance of accreditation. Internal factors are related to different motives for seeking certification. We find that the benefits from accredited certification are largest when companies become certified in order to improve their own business performance. Dividing our sample in high-income and middle income countries shows that the latter put more emphasis on company internal improvement through certification and are more likely to benefit from certification when they employ an external consultant. Finally, we can show that benefits are unequally distributed among companies. That is, smaller companies have a lower probability to benefit from certification compared to larger companies. T2 - EURAS Proceedings 2013 - 18th EURAS Annual standardisation conference 'Boosting European competitiveness' CY - Brussels, Belgium DA - 24.06.2013 KW - Accreditation KW - Certification KW - Ordered probit model KW - Probit models PY - 2013 SN - 978-3-86130-655-9 VL - 7 SP - 247 EP - 261 PB - Verlagshaus Mainz GmbH AN - OPUS4-30315 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - BAM-CCAI Fachworkshop zu einer Deutsch-Chinesischen Forschungskooperation N2 - Entwicklungsperspektiven der Konformitätsbewertung und Akkreditierung in Deutschland • Zielstellung der Studie • Methodischer Ansatz • Ergebnisse zur volkswirtschaftlichen Bedeutung der Konformitätsbewertung und der Akkreditierung • Schlussfolgerungen T2 - CCAI-Workshop CY - Berlin, Germany DA - 23.05.2016 KW - Studie Technopolis KW - Akkreditierung KW - Konformitätsbewertung PY - 2016 AN - OPUS4-36474 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - EA-HHC - Analysis of the operation of accreditation bodies - Results of the 2nd round N2 - In 2019 the German federal institute Bundesanstalt für Materialforschung und –prüfung (BAM) conducted a benchmarking to compare the operations of European accreditation bodies and to identify best practices, with the aim of improving key processes in accreditation. Ten European accreditation bodies attended the comparison, four of which had already taken part in the pilot phase of the benchmarking project, which was conducted in 2017 by the German accreditation body Deutsche Akkreditierungsstelle GmbH (DAkkS) and the BAM. The study, designed to examine and compare the operation of accreditation bodies in Europe, used a management tool called Process Maturity Benchmarking Tool, which was especially elaborated and validated for this purpose in the pilot phase, in order to determine the values of indicators, thus enabling a comparison of the accreditation bodies despite different operational processes and organizational forms. The management tool is based on the analysis of selected processes with high relevance for the operation of accreditation bodies. The processes are derived from a process map designed for accreditation bodies in a universally applicable way. The indicators used to characterize the processes come from two sources: The first source relates to data already available from internal databases, reports, financial audits, and others. The second source is derived from the self-evaluation of process maturity performed by the accreditation bodies. The criteria for evaluating process maturities were designed by applying the criteria of the EFQM excellence model 2013 of the European Foundation for Quality Management (EFQM) to the processes identified in the process map. The results of the analysis were presented to and discussed with representatives of the ten accreditation bodies at a Results-Workshop that took place at BAM on 21/22 January 2020. In this presentation a wrap-up of the results was given to the HHC of EA T2 - Tagung des HHC (horizontal harmonization committee) der EA (European co-operation for accreditation) (virtuelles Meeting per MS-Teams, ca. 55 Teilnehmer) CY - Online meeting DA - 15.09.2020 KW - Accreditation KW - Benchmarking PY - 2020 AN - OPUS4-51251 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - JOUR A1 - Denkler, Tilman T1 - Accreditation in Europe: Benchmarking the operations of European accreditation bodies using an innovative management tool N2 - Accreditation is one of the pillars of a national Quality Infrastructure, as the competence of conformity assessment bodies is assured through accreditation performed by accreditation bodies. To compare the operation of accreditation bodies in Europe and to identify best practices, a management tool, the Process Maturity Benchmarking Tool, was developed and validated by applying it to European accreditation bodies. The benchmarking project comprised two major phases: In the first phase, the processes of accreditation bodies were systematically analyzed. A process map was developed, and processes of special relevance were identified and underpinned by indicators. In the second phase, the practical applicability of the theoretical model was demonstrated by analyzing the processes of eight European accreditation bodies. The results of this comparative assessment were subsequently discussed in a workshop with experts from those accreditation bodies, giving the opportunity to identify best practices. This article has a twofold objective. First, to present a method to benchmark European accreditation bodies, based on the European Foundation for Quality Management excellence model. The successful application of the Process Maturity Benchmarking Tool gives evidence that it is a suitable and capable management tool to assess the processes of the European accreditation bodies and to benchmark them. Second, the article presents the results of the first adaption of the Process Maturity Benchmarking Tool. A general trend of process maturity was identified: While processes based on stakeholder involvement tend to have an overall lower maturity on average, internal processes are more mature. KW - Accreditation KW - Benchmarking KW - Quality Infrastructure KW - EFQM Excellence Modell KW - Total Quality Management KW - Akkreditierung PY - 2021 UR - https://nbn-resolving.org/urn:nbn:de:kobv:b43-521706 DO - https://doi.org/10.1007/s00769-021-01459-7 VL - 26 IS - 1 SP - 47 EP - 57 PB - Springer Nature CY - Jersey City, NJ 07302, USA AN - OPUS4-52170 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - RPRT A1 - Denkler, Tilman T1 - Comparison of the Operation of Accreditation Bodies in Europe - Final Report 2nd Round N2 - In 2019 the Bundesanstalt für Materialforschung und –prüfung (BAM) conducted a benchmarking to compare the operations of European accreditation bodies and to identify best practices, with the aim of improving key processes in accreditation. Ten European accreditation bodies attended the comparison, four of which had already taken part in the pilot phase of the benchmarking project, which was conducted in 2017 by the German accreditation body Deutsche Akkreditierungsstelle GmbH (DAkkS) and BAM. The study, designed to examine and compare the operation of accreditation bodies in Europe, used a management tool called Process Maturity Benchmarking Tool, which was especially elaborated and validated for this purpose in the pilot phase, in order to determine the values of indicators, thus enabling a comparison of the accreditation bodies despite different operational processes and organizational forms. The management tool is based on the analysis of selected processes with high relevance for the operation of accreditation bodies. The processes are derived from a process map designed for accreditation bodies in a universally applicable way. The indicators used to characterize the processes come from two sources: The first source relates to data already available from internal databases, reports, financial audits, and others. The second source is derived from the self-evaluation of process maturity performed by the accreditation bodies. The criteria for evaluating process maturities were designed by applying the criteria of the EFQM excellence model 2013 of the European Foundation for Quality Management (EFQM) to the processes identified in the process map. The results of the analysis were presented to and discussed with representatives of the ten accreditation bodies at a Results-Workshop that took place at BAM on 21/22 January 2020. KW - Akkreditierung KW - Accreditation KW - Benchmarking KW - EFQM Excellence Modell KW - Quality Infrastructure KW - Total Quality Management PY - 2020 SP - 1 EP - 70 AN - OPUS4-54712 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - WP8 - Ensure the quality of testing processes and service offers of the OITB from quality management to training N2 - The MBLabs consortium comprises various organizations that operate testing facilities encompassing a broad spectrum of tests relevant to the construction sector, particularly building envelopes. In the future, additional testing facilities will join the METABUILDING platform to offer their services. These services will be integrated in the MBLabs Open Innovation Test Bed and accessible via the METABUILDING platform. The METABUILDING platform is operated by the METABUILDING association. In Task 8.5 the Quality Assurance system of the MBLabs OITB is developed. The presentation gives an overview regarding the development of this system after 3 years of project execution. T2 - Metabuilding Labs Review Meeting CY - Valladolid, Spain DA - 21.03.2024 KW - Quality assurance KW - Open innovation test bed PY - 2024 AN - OPUS4-59788 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - OITB Quality Assurance concept and minimum requirements for testing services offered on the Metabuilding platform N2 - A brief description of the Quality Assurance concept of the Metabuilding Labs Open Ivvovation Test Bed (OITB) and presentation of the minimum requirements for testing services offered on the Metabuilding platform, wehich were elaborated in 2 workshops in summer 2023. T2 - 4th General Meeting of the Metabuilding Labs project (Horizon 2020) CY - Valladolid, Spain DA - 10.10.2023 KW - Open Innovation Test Bed KW - Metabuilding Labs PY - 2023 AN - OPUS4-58566 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - O3BET Quality Protocols N2 - Presentation of the process-oriented approach for the development of the quality protocolls (standard operation procedures and work instructions) for the O3BETs. O3BETs are innovative testing facilities for building envelopes which are developed in the course of the Metabuilding Labs EU Horizon 2020 project. T2 - 4th General Meeting of the Metabuilding Labs project (Horizon 2020) CY - Valladolid, Spain DA - 10.10.2023 KW - Open Innovation Test Bed KW - Metabuilding Labs KW - O3BET PY - 2023 AN - OPUS4-58567 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Status of task 8.5 - quality assurance N2 - The presentation was given at the virtual general meeting of the Horizon 2020 project "Metabuilding Labs" to inform the partners about the status of the development of the quality management documentation of MBLabs. T2 - Metabuilding Labs General Meeting March 8th & 9th CY - Online meeting DA - 8.3.2023 KW - Quality Management KW - Metabuilding Labs PY - 2023 AN - OPUS4-57122 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - The Metabuilding Labs approach to Quality Assurance – Standard Operating Procedures and Work Instructions for the O3BETs N2 - The development of the Standard Operating Procedures and Work Instructions for the O3BETs by setting up 3 working roups during Summer 2024 aredescribed. Major achievements are shown and future work is outlined. T2 - 6th General Meeting Metabuilding Labs CY - Szentender, Hungary DA - 26.11.2024 KW - Open innovation test bed KW - Metabuilding Labs KW - Quality management PY - 2024 AN - OPUS4-61866 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - WP8 - METABUILDING LABS OITB catalogue of testing infrastructures and services, its structuring and exploitation, training and quality management N2 - Developments of Workpackage 8 in the last year are presented. Focuss on the development of quality assurance procedures for the O3BETs. Upcoming activites for the tasks 8.2, 8.3, 8.4, 8.5 and 8.6 are described. T2 - 5th General Meeting Metabuilding Labs Project CY - Online meeting DA - 06.06.2024 KW - Open Innovation Test Bed KW - Quality assurance KW - Quality management PY - 2024 AN - OPUS4-60208 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Analysis of the Operation of Accreditation Bodies - Conduction and Results from the first benchmarking Round with 8 Accreditation Bodies N2 - In autumn 2014 the German accreditation body Deutsche Akkreditierungsstelle GmbH (DAkkS) and the German federal institute Bundesanstalt für Materialforschung und –prüfung (BAM) initiated a project to compare the operations of accreditation bodies by developing and implementing a tailor-made management tool. Eight European Accreditation Bodies attended the first benchmarking round. By means of the Process Maturity Benchmarking Tool (PMBT) a set of relevant processes was identified and analyzed using indicators based on data from data records and the maturity of the investigated processes. A Results-Workshop was conducted with experts from the accreditation bodies to identify best practices and discuss different modes of operation. T2 - 40. Genaral Assembly der European Cooperation for Accreditation (EA) CY - Berlin, Germany DA - 22.11.2017 KW - Accreditation KW - Benchmarking PY - 2017 AN - OPUS4-43135 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Vergleich der Arbeitsweise von Akkreditierungsstellen in Europa N2 - Das übergeordnete Ziel des Projekts ist es, ein Werkzeug bereitzustellen, mit dem die Arbeitsweise von Akkreditierungsstellen auf objektiver Grundlage und kennzahlenbasiert analysiert werden kann. Durch Anwendung auf mehrere Akkreditierungsstellen soll zudem eine vergleichende Analyse verschiedener Akkreditierungsstellen ermöglicht werden, die zur Harmonisierung der Arbeitsweise der Akkreditierungsstellen in Europa beiträgt. In der ersten Phase des Projekts wurden die Tätigkeiten von Akkreditierungsstellen und ihre auf gesetzlichen und normativen Anforderungen beruhenden Verpflichtungen systematisch analysiert. Es wurde eine mit Kennzahlen unterlegte Prozesslandschaft entwickelt, die ein Modell bildet, dem die implementierten Abläufe und eingesetzten Ressourcen der Akkreditierungsstelle zugeordnet werden können. In der zweiten Phase wurden die Prozesse der Deutschen Akkreditierungsstelle DAkkS dem Modell zugeordnet. Die Übertragbarkeit des so erstandenen Modells wurde in einem dritten Schritt durch die Erweiterung auf sieben weitere Akkreditierungsstellen im europäischen Raum untersucht. Im Rahmen eines Abteilungsseminars wurden die Ergebnisse der Datenerhebung der acht teilnehmenden Akkreditierungsstellen in anonymisierter Form präsentiert. T2 - Abteilungsseminar der Abteilung S CY - BAM Berlin, Germany DA - 10.10.2017 KW - Akkreditierung KW - Benchmarking PY - 2017 AN - OPUS4-42715 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Analysis of the operation of accreditation bodies in Europe N2 - The presentation gives an overview of the PMBT-Management tool and ist first application with eight European accreditation bodies. T2 - EUROLAB TCQA Meeting 2018 CY - Berlin, Germany DA - 15.11.2018 KW - Accreditation KW - EFQM Excellence Model KW - Benchmarking PY - 2018 AN - OPUS4-46613 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Qui règlemente la production mondiale? T2 - Seminaire de lancement (Kick-Off Conference) Projet de jumelage léger "Renforcement du dispositif Algerién d'accréditation ALGERAC" CY - Algiers, Algeria DA - 2013-11-19 PY - 2013 AN - OPUS4-29768 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Produkt- oder Managementsystemzertifizierung - Gemeinsamkeiten und Abgrenzungen T2 - 20. Kolloquium von EUROLAB-D CY - Berlin, Germany DA - 2014-06-06 PY - 2014 AN - OPUS4-30813 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - The International System of Quality Infrastructures - national approach and international collaboration T2 - Closing conference, Projet de jumelage léger "Renforcement du dispositif Algérien d'Accréditation" CY - Algiers, Algeria DA - 2014-05-27 PY - 2014 AN - OPUS4-30814 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Kann man Akkreditierungsstellen miteinander vergleichen? T2 - Akkreditierungskonferenz 2015 CY - Berlin, Germany DA - 2015-06-09 PY - 2015 AN - OPUS4-33441 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Presentation of BAM with a special focuss on tasks related to quality infrastructure T2 - Strategic Standardization - SoSe 2015 CY - Berlin, Gemany DA - 2015-06-09 PY - 2015 AN - OPUS4-33480 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Analysis of the operation of accreditation bodies N2 - Project objective: The aim of this project is to develop a tool based on objective criteria and indicators which can be used to analyze the operations of accreditation bodies. The tool will be used to systematically assess several European accreditation bodies, enabling a comparative analysis to be made. By investigating current practices, the analysis will generate discussion amongst accreditation bodies on how to improve the efficiency and effectiveness of operations. Methodology: The tool is based on parameters that enable comparison of various accreditation bodies, despite different operational processes and organizational forms. These parameters will be derived from operational processes with high relevance for accreditation bodies, and mapped to a universal process map which enables comparison between institutions. The processes will be characterized using data from internal databases, reports, financial audits etc., and will be supported by feedback from a qualitative self-evaluation of process maturity, carried out by the accreditation bodies themselves. The criteria for evaluating process maturity are based on those used in the excellence model of the European Foundation for Quality Management (EFQM), and are applied to the processes identified in the process map. The tool will be validated through application to various accreditation bodies in Europe. Project outline: The pilot phase of project comprises three stages. In the first stage the processes of accreditation bodies were systematically analyzed through the development of the process map. Nine processes of special relevance are identified and underpinned by indicators as described above. In the second step the tool was applied to the German accreditation body, DAkkS, in order to check and modify the indicators. The third stage will verify the transferability of the model by extending analysis to selected European accreditation bodies, again refining and optimizing the tool based on this analysis. Finally, after successful conduction of the pilot phase it is planned to extend the analysis to other European accreditation bodies interested in participation in 2018. T2 - Kick-Off Meeting at SWEDAC CY - Boras, Sweden DA - 24.01.17 KW - Accreditation KW - EFQM-excellence-model PY - 2017 AN - OPUS4-41672 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Analysis of the operation of accreditation bodies N2 - Project objective: The aim of this project is to develop a tool based on objective criteria and indicators which can be used to analyze the operations of accreditation bodies. The tool will be used to systematically assess several European accreditation bodies, enabling a comparative analysis to be made. By investigating current practices, the analysis will generate discussion amongst accreditation bodies on how to improve the efficiency and effectiveness of operations. Methodology: The tool is based on parameters that enable comparison of various accreditation bodies, despite different operational processes and organizational forms. These parameters will be derived from operational processes with high relevance for accreditation bodies, and mapped to a universal process map which enables comparison between institutions. The processes will be characterized using data from internal databases, reports, financial audits etc., and will be supported by feedback from a qualitative self-evaluation of process maturity, carried out by the accreditation bodies themselves. The criteria for evaluating process maturity are based on those used in the excellence model of the European Foundation for Quality Management (EFQM), and are applied to the processes identified in the process map. The tool will be validated through application to various accreditation bodies in Europe. Project outline: The pilot phase of project comprises three stages. In the first stage the processes of accreditation bodies were systematically analyzed through the development of the process map. Nine processes of special relevance are identified and underpinned by indicators as described above. In the second step the tool was applied to the German accreditation body, DAkkS, in order to check and modify the indicators. The third stage will verify the transferability of the model by extending analysis to selected European accreditation bodies, again refining and optimizing the tool based on this analysis. Finally, after successful conduction of the pilot phase it is planned to extend the analysis to other European accreditation bodies interested in participation in 2018. T2 - Kick-Off Meeting at RvA (Raad voor Accreditatie) CY - Utrecht, The Netherlands DA - 24.04.2017 KW - Accreditation KW - EFQM-excellence-model PY - 2017 AN - OPUS4-41686 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Analysis of the operation of accreditation bodies N2 - Project objective: The aim of this project is to develop a tool based on objective criteria and indicators which can be used to analyze the operations of accreditation bodies. The tool will be used to systematically assess several European accreditation bodies, enabling a comparative analysis to be made. By investigating current practices, the analysis will generate discussion amongst accreditation bodies on how to improve the efficiency and effectiveness of operations. Methodology: The tool is based on parameters that enable comparison of various accreditation bodies, despite different operational processes and organizational forms. These parameters will be derived from operational processes with high relevance for accreditation bodies, and mapped to a universal process map which enables comparison between institutions. The processes will be characterized using data from internal databases, reports, financial audits etc., and will be supported by feedback from a qualitative self-evaluation of process maturity, carried out by the accreditation bodies themselves. The criteria for evaluating process maturity are based on those used in the excellence model of the European Foundation for Quality Management (EFQM), and are applied to the processes identified in the process map. The tool will be validated through application to various accreditation bodies in Europe. Project outline: The pilot phase of project comprises three stages. In the first stage the processes of accreditation bodies were systematically analyzed through the development of the process map. Nine processes of special relevance are identified and underpinned by indicators as described above. In the second step the tool was applied to the German accreditation body, DAkkS, in order to check and modify the indicators. The third stage will verify the transferability of the model by extending analysis to selected European accreditation bodies, again refining and optimizing the tool based on this analysis. Finally, after successful conduction of the pilot phase it is planned to extend the analysis to other European accreditation bodies interested in participation in 2018. T2 - Kick-Off Meeting at ENAC (Entidad Nacional de Acreditación) CY - Madrid, Spain DA - 17.01.2017 KW - Accreditation KW - EFQM-excellence-model PY - 2017 AN - OPUS4-41692 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Bundesanstalt für Materialforschung und -prüfung - Welcome N2 - Vorstellung der BAM sowie der Abteilung S und eines TZ-Projekts mit Bezug zu Qualitätsinfrastruktur im Rahmen eines Gastvortrags im Rahmen der Veranstaltungsreihe Quality Infrastructure Management an der TU Berlin N2 - Presentation of the BAM as well as the Department S and a technical cooperation project related to quality infrastructure within the framework of a guest lecture within the the Quality Infrastructure Management lecture series at the TU Berlin. T2 - Guest lecture at Quality Infrastructure Management (6 ECTS) - WS 2016/2017 at TU Berlin, Fachgebiet Innovationsökonomie CY - TU Berlin, Berlin, Germany DA - 03.11.2016 KW - Quality infrastructure PY - 2016 AN - OPUS4-41693 LA - eng AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Vergleich der Arbeitsweise von Akkreditierungsstellen in Europa N2 - Project objective: The aim of this project is to develop a tool based on objective criteria and indicators which can be used to analyze the operations of accreditation bodies. The tool will be used to systematically assess several European accreditation bodies, enabling a comparative analysis to be made. By investigating current practices, the analysis will generate discussion amongst accreditation bodies on how to improve the efficiency and effectiveness of operations. Methodology: The tool is based on parameters that enable comparison of various accreditation bodies, despite different operational processes and organizational forms. These parameters will be derived from operational processes with high relevance for accreditation bodies, and mapped to a universal process map which enables comparison between institutions. The processes will be characterized using data from internal databases, reports, financial audits etc., and will be supported by feedback from a qualitative self-evaluation of process maturity, carried out by the accreditation bodies themselves. The criteria for evaluating process maturity are based on those used in the excellence model of the European Foundation for Quality Management (EFQM), and are applied to the processes identified in the process map. The tool will be validated through application to various accreditation bodies in Europe. Project outline: The pilot phase of project comprises three stages. In the first stage the processes of accreditation bodies were systematically analyzed through the development of the process map. Nine processes of special relevance are identified and underpinned by indicators as described above. In the second step the tool was applied to the German accreditation body, DAkkS, in order to check and modify the indicators. The third stage will verify the transferability of the model by extending analysis to selected European accreditation bodies, again refining and optimizing the tool based on this analysis. Finally, after successful conduction of the pilot phase it is planned to extend the analysis to other European accreditation bodies interested in participation in 2018. N2 - Projektbeschreibung: Das übergeordnete Ziel des Projekts ist es, ein Werkzeug bereitzustellen, mit dem die Arbeitsweise von Akkreditierungsstellen auf objektiver Grundlage und kennzahlenbasiert analysiert werden kann. Durch Anwendung auf mehrere Akkreditierungsstellen soll zudem eine vergleichende Analyse verschiedener Akkreditierungsstellen ermöglicht werden, die zur Harmonisierung der Arbeitsweise der Akkreditierungsstellen in Europa beiträgt. Mit zunehmender Harmonisierung entsteht zusätzliches Vertrauen in das europäische Konformitätsbewertungssystem. Das Projekt umfasst vier Phasen. In der ersten Phase des Projekts werden die Tätigkeiten von Akkreditierungsstellen und ihre auf gesetzlichen und normativen Anforderungen beruhenden Verpflichtungen systematisch analysiert. Es wird eine mit Kennzahlen unterlegte Prozesslandschaft entwickelt, die ein Modell bildet, dem die implementierten Abläufe und eingesetzten Ressourcen der Akkreditierungsstelle zugeordnet werden können. In der zweiten Phase werden die Prozesse der Deutschen Akkreditierungsstelle DAkkS dem Modell zugeordnet. Dabei werden mit Hilfe der DAkkS internen Datenbank Kennzahlen und Indikatoren erhoben. Die Übertragbarkeit des so erstandenen Modells wird in einem dritten Schritt durch die Erweiterung auf weitere Akkreditierungsstellen im europäischen Raum untersucht. In der vierten Phase wird die Analyse auf weitere europäische Akkreditierungsstellen ausgeweitet. T2 - Kick-Off Veranstaltung bei der DAkkS (Deutsche Akkreditierungsstelle) CY - Berlin, Germany DA - 12.09.2016 KW - Accreditation KW - EFQM-excellence-model PY - 2016 AN - OPUS4-41695 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER - TY - CONF A1 - Denkler, Tilman T1 - Vergleich der Arbeitsweise von Akkreditierungsstellen in Europa - Datenerhebung N2 - Project objective: The aim of this project is to develop a tool based on objective criteria and indicators which can be used to analyze the operations of accreditation bodies. The tool will be used to systematically assess several European accreditation bodies, enabling a comparative analysis to be made. By investigating current practices, the analysis will generate discussion amongst accreditation bodies on how to improve the efficiency and effectiveness of operations. Methodology: The tool is based on parameters that enable comparison of various accreditation bodies, despite different operational processes and organizational forms. These parameters will be derived from operational processes with high relevance for accreditation bodies, and mapped to a universal process map which enables comparison between institutions. The processes will be characterized using data from internal databases, reports, financial audits etc., and will be supported by feedback from a qualitative self-evaluation of process maturity, carried out by the accreditation bodies themselves. The criteria for evaluating process maturity are based on those used in the excellence model of the European Foundation for Quality Management (EFQM), and are applied to the processes identified in the process map. The tool will be validated through application to various accreditation bodies in Europe. Project outline: The pilot phase of project comprises three stages. In the first stage the processes of accreditation bodies were systematically analyzed through the development of the process map. Nine processes of special relevance are identified and underpinned by indicators as described above. In the second step the tool was applied to the German accreditation body, DAkkS, in order to check and modify the indicators. The third stage will verify the transferability of the model by extending analysis to selected European accreditation bodies, again refining and optimizing the tool based on this analysis. Finally, after successful conduction of the pilot phase it is planned to extend the analysis to other European accreditation bodies interested in participation in 2018. N2 - Projektbeschreibung: Das übergeordnete Ziel des Projekts ist es, ein Werkzeug bereitzustellen, mit dem die Arbeitsweise von Akkreditierungsstellen auf objektiver Grundlage und kennzahlenbasiert analysiert werden kann. Durch Anwendung auf mehrere Akkreditierungsstellen soll zudem eine vergleichende Analyse verschiedener Akkreditierungsstellen ermöglicht werden, die zur Harmonisierung der Arbeitsweise der Akkreditierungsstellen in Europa beiträgt. Mit zunehmender Harmonisierung entsteht zusätzliches Vertrauen in das europäische Konformitätsbewertungssystem. Das Projekt umfasst vier Phasen. In der ersten Phase des Projekts werden die Tätigkeiten von Akkreditierungsstellen und ihre auf gesetzlichen und normativen Anforderungen beruhenden Verpflichtungen systematisch analysiert. Es wird eine mit Kennzahlen unterlegte Prozesslandschaft entwickelt, die ein Modell bildet, dem die implementierten Abläufe und eingesetzten Ressourcen der Akkreditierungsstelle zugeordnet werden können. In der zweiten Phase werden die Prozesse der Deutschen Akkreditierungsstelle DAkkS dem Modell zugeordnet. Dabei werden mit Hilfe der DAkkS internen Datenbank Kennzahlen und Indikatoren erhoben. Die Übertragbarkeit des so erstandenen Modells wird in einem dritten Schritt durch die Erweiterung auf weitere Akkreditierungsstellen im europäischen Raum untersucht. In der vierten Phase wird die Analyse auf weitere europäische Akkreditierungsstellen ausgeweitet. T2 - Vorstellung des Interviewleitfadens bei der DAkkS CY - Berlin, Germany DA - 14.06.2016 KW - Accreditation KW - EFQM-excellence-model PY - 2016 AN - OPUS4-41696 LA - deu AD - Bundesanstalt fuer Materialforschung und -pruefung (BAM), Berlin, Germany ER -