More Illusion than Reality? A first approach to assess Perceived Quality Compared to Real Product Experiences
Author: | Falk Steinberg, Beatrice Monique Rich, Ralf WollGND |
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ISBN: | 978-91-7623-086-2 |
Title of the source (English): | 17th QMOD-ICQSS Conference, Prague, Czech Republic: Entering the Experience Economy – from product quality to experience quality |
Publisher: | Lund University Library Press |
Place of publication: | Lund |
Editor: | Su Mi Dahlgaard-ParkGND, Jens Jörn DahlgaardGND |
Document Type: | Conference Proceeding |
Language: | English |
Year of publication: | 2014 |
Faculty/Chair: | Fakultät 3 Maschinenbau, Elektro- und Energiesysteme / FG Qualitätsmanagement |
Institution name at the time of publication: | Fakultät für Maschinenbau, Elektrotechnik und Wirtschaftsingenieurwesen (eBTU) / LS Qualitätsmanagement |