• search hit 73 of 121
Back to Result List

Analysis of the need for product audit improvements in companies

  • Based on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared onBased on concepts, such as the Kano Model, it can be assumed that the customer needs for the same product, change over time. Furthermore, innovation and the continuous develop-ment of the state of the art change the demands on a product. This implies that it is neces-sary for companies to evaluate and develop their product audits. In a previous paper, the re-search need for product audit improvements based on changing customer requirements was investigated by a literature analysis and three expert interviews. The present study is the additional practice-oriented analysis of the need for further research. The objective of this study is to uncover the practice-oriented need for research in compa-nies in order to develop methods and procedures based on a theoretical and scientific level. Methodology/Approach: A questionnaire investigates the state of the art application-oriented problem in different industrial branches. Based on previous research the survey was developed online, which was sent to different companies, shared on social media platforms, and was available online for several month. Findings: The survey confirmed the theoretically determined need for research. Approximately 90 percent of the respondents have the opinion that product audits have to be developed contin-uously based on changing customer requirements. About 54 percent of the participants wish to receive methodological support because they do not know how to carry out an analysis of changing customer requirements. Research Limitation/implication: These findings are limited to the considered companies and industrial branches. Value of paper: The study shows the need for research of product audit improvement as well as the need for developing methods to compare quality scales of various target groups. This is the basis for feasibility investigations.show moreshow less

Export metadata

Additional Services

Search Google Scholar
Metadaten
Author: Beatrice Monique Rich, Christine GoldmannORCiD, Ralf WollGND
URL:https://www.researchgate.net/publication/322315199_Analysis_of_the_need_for_product_audit_improvements_in_companies
Title of the source (English):Proceedings of the 20th QMOD Conference on Quality and Service Sciences, Helsingor (Dänemark)
Document Type:Conference Proceeding
Language:English
Year of publication:2017
Faculty/Chair:Fakultät 3 Maschinenbau, Elektro- und Energiesysteme / FG Qualitätsmanagement
Einverstanden ✔
Diese Webseite verwendet technisch erforderliche Session-Cookies. Durch die weitere Nutzung der Webseite stimmen Sie diesem zu. Unsere Datenschutzerklärung finden Sie hier.