TY - CHAP A1 - Godbersen, Hendrik A1 - Szabo, Tim A1 - Ruiz Fernández, Susana T1 - Customer expectations and their fulfilment in the german food retail market before and during the COVID-19 pandemic BT - A Longitudinal Study with the Means-End Theory of Complex Cognitive Structures T2 - Marketing & Innovation 2023: Future Shopping – Der Handel in der (Nach-) Corona-Zeit Y1 - 2023 SN - 9783658413088 U6 - https://doi.org/10.1007/978-3-658-41309-5_9 SN - 2625-7114 SP - 173 EP - 198 PB - Springer Fachmedien Wiesbaden CY - Wiesbaden ER -